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FRIDAY - APRIL 2, 2004 - ISSUE NO. 106

Dear friends of wireless messaging and paging,

There are many bogus e-mails going around that claim to be coming from me. Hopefully, it will be obvious to most people that these are not from me or from my "team." Here is one example:

Dear user, the management of Braddye.com mailing system wants to let you know that, Your e-mail account will be disabled because of improper using in next three days, if you are still wishing to use it, please, resign your account information. Please, read the attach for further details.

Yours, The Braddye.com team http://www.braddye.com

Of course, I don't provide e-mail service and I suspect, that if you click on the attachment, it contains a virus. Please be careful with any suspicious e-mail that you receive. Bad grammar should be a red flag.

Once in a while, a truly exceptional article comes along. I have a treat for you. It is an article about Homeland Security by Dr. Peter Kapsales just published in the ANSER Institute's Journal of Homeland Security. I have reprinted it here in its entirety. At first I was only going to include a summary and a link, but this is so well written, and so timely, that I decided to include the whole article. It is much longer than articles that I usually publish so I have reduced the amount of other supplementary news and articles for this week's issue. I hope you enjoy it.

Another reason for the article on Homeland Security is that after speaking on a discussion panel about the same topic at the IWCE show in Las Vegas last week, I received a complaint that all we did was "wave the flag" and say that someone ought to do something. We didn't give any practical examples or explain how to do things. This is the first of several steps that I intend to take in correcting that omission. Mea culpa.

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Keeping Messaging and Paging Alive

This is my weekly newsletter about Wireless Data and Radio Paging. You are receiving this message because you have either communicated with me in the past about a wireless topic, or your address was included in another e-mail that I received on the same subject. This is not a SPAM. If you have received this message in error, or you are not interested in these topics, please click here, then click on "send" and you will be promptly removed from the mailing list with my apology.

A new issue of The Wireless Messaging Newsletter gets posted on the web each week. A notification goes out by e-mail to subscribers on most Fridays around noon Eastern US time. The notification message has a link to the actual newsletter on the Internet. That way it doesn't fill up your incoming e-mail account.

There is no charge for subscription and there are no membership restrictions. Readers are a very select group of wireless industry professionals, and include the senior managers of many of the world's major paging and wireless data companies. There is an even mix of operations managers, marketing people, and engineers, so I try to include items of interest to all three groups. It's all about staying up-to-date with business trends and technology.

I regularly get reader's comments, so this newsletter has become a community forum for the paging, and wireless data communities. You are welcome to contribute your ideas and opinions. Unless otherwise requested, all correspondence addressed to me is subject to publication in the newsletter and on my website.

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Special Report—Homeland Security
Wireless Messaging for Homeland Security

Using Narrowband PCS for Improved Communication During Emergencies

Peter Kapsales

March 2004


Peter Kapsales is a senior consulting manager for CACI Technologies. He has over 20 years’ experience in high technology, wireless, and telecommunications, including 15 years with Bell Laboratories. He has a Ph.D. in information structures and systems from Rutgers University, graduated from the executive management program at New York University, received an MBA from Monmouth University, and holds a BS from Syracuse University. He has 15 patents received or pending. He is on the editorial review board of Project Management Journal and is a visiting professor at the University of Brussels.

Narrowband personal communications service (PCS)1 provides a network and technology that may be the answer for overcoming challenging communication problems that occur during public emergencies. Narrowband PCS is a two-way wireless short-messaging communication system that has had limited growth and popularity because of infrastructure deployment delays, financial weakness of key firms, and the threat of digital cellular and broadband PCS as a substitutable service. However, most recently, narrowband PCS has deployed the technology, infrastructure, and network service that provide two-way wireless messaging that is more reliable and more effective than the current voice networks used by emergency workers and public employees who respond to critical situations.2 Narrowband PCS should be considered a primary or backup system to improve real-time communication among emergency personnel during critical periods when voice communication is not practical or fails.

Mission-Critical Communication

Communication is a critical need in any national, regional, or local emergency. It is also critical to less drastic situations, such as auto collisions, hazardous material situations, and fires. Communication is needed by the residents and visitors in the general area, emergency personnel, public employees, the news media, and anyone else at the site. Today, the primary means of communication are landline (the public switched telephone network), cellular and broadband PCS, and private radio networks. Each method has advantages but also inherent disadvantages that could be overcome with the use of narrowband PCS.

Landlines have the greatest network capacity, but their fixed location and lead time for installation make their use impractical for emergencies. Even with their redundant network capability, landlines are subject to blocking3 when extremely large volumes of traffic occur unexpectedly. For example, after an earthquake on the West Coast, it is not unusual for residents of the area to experience busy signals for hours as the result of blocking in an overloaded network.

The fastest-growing method of communication (and an increasingly popular one) is the public cellular and broadband PCS network. Unfortunately, communication using this network is often difficult because of the high volume of users during emergencies and the inoperability of communication infrastructure as a result of catastrophes. Wireless spectrum is limited and usage is growing, so it is not uncommon to experience blocking even during normal peak periods, such as rush hour.

During an emergency, blocking is exacerbated. On 11 September 2001, in New York City, over 75% of the wireless calls were subject to blocking and not completed. In Washington, DC, 50% of the calls were affected by blocking.4 Blocking can also occur during an emergency that is not as widespread. When TWA flight 800 crashed off Long Island, NY, the cellular and PCS network experienced blocking almost immediately. While there may be many users competing for available airtime, the news media are a major culprit in the blocking problem.5 Upon arrival at a site, members of the media immediately place a call to their headquarters control center and keep the line open, even if it is not being used. They realize from experience that once they lose a connection, it is often difficult to get it back because of heavy usage in the network. Thus, they fully occupy one channel, preventing its use by other parties.

With the large numbers of media people at disaster sites, it is no wonder the cellular and broadband PCS network experiences blocking almost immediately. While telecommunications industry standards have implemented a cellular priority-access function for emergency responders, its actual deployment and use are not widespread enough to make an impact. The initial rollout of priority access is on one carrier using the Global System for Mobile Communications standard, and further deployment is expected to be delayed by budget issues because of the service’s expected cost of $208 million over the next five years.6

Disasters that damage other infrastructure also can damage the telecommunications networks. According to a report released by a group of downtown executives, telecommunications networks in Lower Manhattan remain vulnerable to major failures in the event of a disaster, even one on a smaller scale than the World Trade Center attack. The report concluded that a lack of redundant telephone and digital communication networks was a factor in the loss of telephone service to thousands of residents and businesses after the attack.7

While landline networks have built-in redundancy and most often can reroute a majority of the traffic around a cable cut or central office failure, cellular and PCS networks are much more fragile. An inoperable tower, base station, or antenna will mean that thousands of people may not have coverage in a geographic area. The trend for carriers to split cells into micro and pico cells in metropolitan areas to provide improved coverage and increased capacity also increases the probability that a cell site will be knocked out.

On 11 September 2001, the radio transmitters and telecommunications infrastructure were devastated. Five cell sites were destroyed outright or rendered inoperable, and 160 were rendered inoperable with the loss of the landline switching office and power infrastructure.8 Both public (cellular and broadband PCS) and private radio networks (used by the police, firefighters, and emergency personnel) were limited in effectiveness because of infrastructure damage and challenging environmental conditions. This severely limited the ability of emergency personnel to communicate. A review by Naval War College evaluators concluded that the Fire Department lacked coordination and communication on 11 September and had tremendous gaps in command and control.9 After a 6-month study, the New York Times stated that firefighters were cut off from critical communication because their radio system failed and due to lack of communication with the Police Department.10

Twenty-one minutes before the second tower collapsed (2 minutes after the first one had collapsed), police helicopters hovered nearby to check its condition. “About 15 floors down from the top, it looks like it’s glowing red,” the pilot of one helicopter radioed. “It’s inevitable.”

Seconds later a second pilot radioed, “I don’t think this has too much longer to go. I would evacuate all people within the area of that second building.” That knowledge was never relayed to firefighters.11 In fact, earlier evacuation orders never reached them. The separate private communication systems operated by the various agencies and emergency workers contributed to the failure to inform firefighters of the tower’s imminent collapse.

Mayor Rudy Giuliani was trying to coordinate the efforts of 22 agencies at Ground Zero and often had 22 radios lined up in front of him.12 With the existing communication systems and infrastructure, it is difficult if not impossible to provide a central command and control function that can contact 100% of the emergency responders. An ideal setting would provide communication to issue commands, obtain acknowledgment of the command from personnel, and have access to location information for each person. During the critical period of an emergency, as well as during normal operations, narrowband PCS’s wireless messaging may provide a viable alternative or supplemental communication method that can be used across all emergency departments and public agencies to provide mission-critical communication.

The fragility of the nation’s wireless networks as shown by the blackout of August 2003 brings into question the viability of relying on cellular telephony for priority access or mission-critical communication. The networks proved unreliable, since their battery backup systems are effective only for short power outages, and many transmitters were left without power after a short time. Even after electrical power was restored, call volumes four times ordinary contributed to call blocking.

The cellular industry markets its service as good for emergencies. In reality, problems occur during emergencies, and access to the service is limited. During and after the blackout, cellular service was intermittent or not available throughout much of the Northeast and parts of the Midwest. However, customers of wireless messaging services did not experience any problems.13

Wireless messaging has certainly proved to be a viable replacement or supplement for voice communication in public use, and it may prove useful for homeland security. Cellular short message service consumer use has reached 9 billion messages a month internationally.14 Government agencies have also found wireless messaging to be valuable. The Federal Aviation Administration has implemented wireless messaging in three Operations Control Centers and plans to expand it to 29 centers. The agency believes that “success with wireless messaging demonstrates its effectiveness in emergency response situations.”15 This result is further substantiated by the wide-area implementation of a wireless messaging system at the Department of Energy’s Nevada Test Site (until 1992 used for nuclear weapons testing, and now used for hazardous chemical spill testing, emergency response training, conventional weapons testing, and waste management and environmental technology studies).

Nevada Test Site Implementation

The first narrowband PCS used by public agencies to take advantage of the capabilities of wireless messaging was implemented at the Nevada Test Site. It was a partnership with the National Nuclear Security Administration (a branch of the Energy Department) and two commercial vendors—Motorola and Weblink Wireless—which provided the infrastructure and the network services.

The system was installed on 10 mountaintop sites covering the test site and the metropolitan Las Vegas area. A messaging server and 14 transmitter and receiver sites (complete with 14 two-way very-small-aperture-terminal satellite link systems) were installed at a cost of about $4 million. The system provides user privacy and secure service and is flexible for future expansion. The network improves local coverage for the agencies, the Nevada Highway Patrol, and Nellis Air Force Base. People can communicate no matter where they are on the test site, and they can have nationwide, state-of-the-art, two-way messaging when outside of the test site.16

The system is expected to provide the mission-critical communication required across agency and department boundaries and improve communication within departments. Narrowband PCS’s messaging capability will supplement existing public and private voice networks to ensure that mission-critical information reaches stakeholders in a timely manner.

The Narrowband PCS Network

A narrowband PCS system comprises the following:

  • A network backbone
  • An air interface
  • End-user devices

Figure 1 depicts a typical system.17

two-way system diagram

Figure 1

Messages enter the narrowband PCS system through any Internet Protocol interface into a messaging server. The messages may originate in three ways: (1) from a user who dials a narrowband PCS customer service operator, who will type the message for the caller; (2) from an Internet or email user who keys a message and addresses it to the narrowband PCS mobile user’s address; or (3) from one mobile user to another using a two-way messaging device. The messaging server performs functions similar to those of a cellular network’s mobile switching center, home location register, and visitor location register. The messaging server authenticates users, tracks their movement among base stations, and manages the delivery and receipt of messages. The Global Positioning System (GPS) is used at the sites for timing the forward and reverse channels of the air interface.

A telecommunications data backbone is required to transmit the message from the messaging server to the appropriate tower(s) for transmission. Most narrowband PCS systems use a satellite backbone, but transmission can be accomplished using any combination of transmission methods. Satellite systems are a favorite because of the speed and ease with which they can be deployed.

The narrowband PCS network uses an industry-standard air interface, developed by Motorola, called ReFLEX to manage communication between the base stations and user devices. The air interface is asynchronous, so it is well suited to handling the larger amounts of data broadcast from towers compared to the smaller volume that originates from a user’s mobile device. Narrowband PCS networks are deploying encryption of both personal and broadcast messages based upon the National Institute of Standards and Technology’s Advanced Encryption Standard.

The battery life for narrowband PCS devices is 3 to 4 weeks for an AA battery or up to 2 months for a lithium battery (depending on the device) under normal operating conditions. A narrowband PCS device can be designed to trade battery life against message latency. This trade-off can be accomplished throughout a service area for all mobile devices or for a specific subset of devices. Narrowband PCS already provides this capability, which was one of the recommendations for wireless carriers based on the 11 September 2001 Ground Zero rescue effort to maximize the chances of locating survivors.18

Narrowband PCS has a far reduced dependency upon wireline telephony, since it uses satellites for both network communication and GPS timing and therefore is less subject to service outages from telephony infrastructure failures caused by a catastrophe. Service restoration is limited to bringing a power supply online, and the systems can use mobile base stations in emergencies if base stations are not operating. Blocking during emergencies is basically non-existent since narrowband PCS, as a packet data service, does not require a connection to be set up the way cellular or private radio systems do; at most it will experience latency in message delivery. Wireless packet data was the most reliable service used on 11 September by first responders and emergency managers.19

Narrowband PCS Capacity

Narrowband PCS networks achieve capacity growth similar to cellular systems’ growth by reducing the area covered in a serving region. In cellular telephony, this is called cell splitting; with narrowband PCS it is referred to as dividing a simulcast zone into sub-zones. The sub-zones do not have to have equal capacity. The number of channels can be adjusted for each sub-zone to accommodate traffic volumes and user density. The narrowband PCS forward channel is now at 6400 bps. The reverse channel from any given mobile device may operate at 800, 1600, 6400, or 9600 bps. Since sub-zones can support multiple forward channels, capacity is not a limitation of the service. Narrowband PCS can support 40,000 users on a single forward channel for the typical short messages that are sent on the system.

Data rates on forward and reverse channels do not have to be the same in a sub-zone. The forward channel (from the base station transmitter to the mobile user) most often operates at a faster rate than the reverse channel (from the mobile user to the base station receiver). This accommodates the need of most mobile users to have a large amount of data sent to them but to respond with only an acknowledgment or a short message. Most mobile devices (with small keyboards) are not conducive to creating a long, voluminous message; therefore, a short return message most often suffices.

If a user has a long inbound message, the network will usually reserve time on a reverse channel for transmission of the inbound message within the device’s sub-zone. Those base stations associated with other sub-zones will still be available for other traffic, increasing the overall network capacity. In the latest versions of the narrowband PCS ReFLEX protocol (v2.1.1 and higher), networks can allow devices to effectively schedule their own long inbound messages and resolve any contention among devices that may be competing for the same inbound channels and time allocations. This increases capacity and reduces latency, especially for the messages using Instant Messaging or Internet Relay Chat.

Using narrowband PCS provides better capacity than using cellular and broadband PCS to transmit data or using a private radio network. Police in the United Kingdom studied and tested General Packet Radio Service (used by existing cellular systems for data) and found that it’s “too subject to overload at the time of a major incident, which is just when its needed.”20 Third-generation cellular systems will improve data rates, but it will be years before they are deployed, and they will still be subject to overload and network failure conditions similar to what the current systems experience.

Emergency Personnel Specific Network Functionality

Narrowband PCS has network features that introduce improved reliability to the network.21 Features such as incommunicado delay, mesh networking, simulcasting, group messaging and broadcast, and GPS aid in overcoming the problems inherent to an emergency. These features provide a greater probability that mobile users will receive mission-critical communication and be able to react in coordination with central command and with other emergency personnel in the field.

Of particular interest to emergency personnel is a messaging server’s feature called incommunicado delay time, which will force registration of the mobile user until the message is delivered. If the mobile end user’s messaging device loses contact with the network for longer than the incommunicado delay time (set by the system administrator), the mobile device contacts the network and registers itself, allowing the pending message to be sent. If the user’s device loses contact for a period less than the incommunicado delay time, the network searches for the device until it finds it and then sends the pending message.

With a private radio or cellular system, by contrast, a voice call might be made to an emergency worker in the basement of a building. If the radio signals cannot penetrate to the worker’s location, the radio or cellular phone would not recognize the failure. The call would simply not be received, and the worker would have no idea that someone was trying to communicate. When the worker emerges from the basement area, in range of the radio or cellular system, there still will be no indication of a failed communication attempt.

In a narrowband PCS environment, the system or the user’s device forces registration, and the user will receive the message.

Another narrowband PCS system feature that helps provide always-connected service and extended coverage reliability is mesh networking, which permits mobile devices to communicate with multiple base stations simultaneously. Users who move out of the coverage area of one base station will not experience any service downtime, since they are served by multiple base stations. Also, if a single base station were inoperable due to catastrophic failure, the end user would still have uninterrupted service from other base stations. This creates significantly better coverage than a single link with a single base station, although it does use more network capacity. However, since messaging can experience more latency than voice networks, the additional capacity is not an issue.

Simulcasting covers a given geographic area with radio frequency that is transmitted from multiple locations, increasing the probability that a mobile user will receive the signal. This is important in difficult environments characterized by the many buildings that create shadows in urban areas, heavy foliage that may absorb signals, and rolling terrain that creates troughs that signals bypass. Simulcasting is particularly effective in achieving excellent in-building penetration, since signals originate from different locations and have a better probability of penetrating structures at various angles through windows, doors, and walls.

In-building penetration is aided by the 900 MHz frequency used by narrowband PCS and by its transmission power and height, which are greater than those of cellular systems and broadband PCS. The 900 MHz short wavelength has excellent penetration ability but is large enough to reflect and propagate once inside a building, so its coverage is more complete. This is an advantage over wireless services using the higher bandwidths, such as 1900 MHz, which is subject to absorption. Narrowband PCS simulcasts are made from multiple transmitters at 1000 ERPs (effective radiating power) that are up to 300 feet above the ground, versus cellular and broadband PCS’s single-tower transmission at only 60 ERPs and a height of up to 100 feet.

The transmission redundancy of simulcasting also enables communication even when a specific transmitter is not operational, since the remaining transmitters will still be transmitting and providing coverage. One fewer transmitter will provide less overlap in the simulcast coverage and possibly some pockets of poor coverage, but overall it still will provide significantly stronger radio-frequency coverage than the non-simulcast coverage of cellular, broadband PCS, and private radio systems.

Narrowband PCS’s group messaging and broadcast (sometimes called information services) allow immediate communication from one source to many mobile users. Each mobile device has a unique personal forward channel address and may have broadcast and group messaging addresses that are shared with other users or used by all. The users may be predefined in groups and the messages sent to one group or multiple groups. A message may also be broadcast to all mobile users. A central command and control operation can send the messages, or individual mobile users can do it.

Confirmation of message receipt can be requested to ensure that the communication was successfully received or, if necessary, to resend the message. Message confirmation may be broken down into two features: (1) message delivery to the mobile device and (2) message read by the user.

Narrowband PCS provides enhanced location ability using the Snaptrack GPS technology.22 The system provides GPS fixes in difficult environments, such as in buildings, with as much as 25 dB signal attenuation compared to the 5 to 10 dB attenuation of most GPS receivers. The system also provides a location fix without the acquisition time associated with other classes of GPS receivers. The timely location of mobile users can be a critical feature for emergency personnel working in hazardous conditions. With this assisted GPS technology, there is no startup time for satellite acquisition. Rather, information about GPS satellite positions is obtained either from network broadcasts or by request. Also, the device is not required to make GPS calculations, which are offloaded to network-based servers. This yields a tactical ability to locate devices with GPS accuracy using a network server without the intervention of the device user. The result is a unit that has exceptional battery life for several weeks and exceptional signal penetration for both the GPS fix and the narrowband PCS communication pathway. Such features can be critical in the tactical location of missing, imperiled, or unresponsive personnel.

Summary

Narrowband PCS has demonstrated compelling benefits in terms of functionality, geographic coverage, in-building penetration, and the ability to support reliable delivery in difficult environments. It is positioned to be extremely helpful to emergency personnel for public safety and other homeland security applications through its wireless instant messaging, broadcast messaging, email, and location capabilities. The Nevada Test Site is a successful implementation of narrowband PCS by several government agencies and departments and will serve as the model for future implementations. The inherent strengths of narrowband PCS features and functionality will provide an excellent means of communication as a primary or backup system for emergency personnel and homeland security.


References

Click on an end note number to return to the article.

1. PCS “encompasses a wide variety of mobile, portable and ancillary communications services to individuals and businesses,” according to the Federal Communications Commission, which “broadly defined PCS as mobile and fixed communications offerings that serve individuals and businesses, and can be integrated with a variety of competing networks. The spectrum allocated to PCS is divided into three major categories: (1) broadband, (2) narrowband, and (3) unlicensed.”
2. Jim Dwyer, “Radio Problem Could Last Years, Fire Dept. Says,” New York Times, 18 Sep. 2002.
3. Blocking is the “inability to establish a new call because of the inaccessibility of facilities in the system being called”—Glossary of Telecommunication Terms.
4. Cellular Telecommunications & Internet Association, report to the Network Reliability Interoperability Council: “Network Impact and Recovery Efforts—September 11, 2001,” 23 Oct. 2001, pp. 1–2.
5. Wireless Services Task Force, “Cellular Priority Access Services Subgroup Report,” the President’s National Security Telecommunications Advisory Committee, Sep. 1995, p. 2.
6. Jeffrey Silva, “GSM Leads Fed’s Priority Access Plan,” RCR Wireless News, 16 Sep. 2002.
7. Jayson Blair, “Downtown Phone Network Is Vulnerable, Report Says,” New York Times, 6 Aug. 2002.
8. Kathryn Condello, “Letter to the Chairman of the Network Reliability and Interoperability Council Regarding CTIA Report on 9/11,” CTIA, 23 Oct. 2001, p. 2.
9. Simon Ressnor, “Fire Dept., on 9/11,” New York Times, 26 July 2002.
10. Jim Dwyer, Kevin Flynn, and Ford Fessenden, “Fatal Confusion: A Troubled Emergency Response; 9/11 Exposed Deadly Flaws in Rescue Plan,” New York Times, 7 July 2002.
11. Jim Dwyer, Kevin Flynn, and Ford Fessenden.
12. Dan Caterinicchia, “Lessons Worth Remembering,” Federal Computer Week, 16 Sep. 2002.
13. Andrew Sorkin and Matt Richtel, “Cellphone Failures Cause Many to Question Systems,” New York Times, 16 Aug. 2003.
14. Cellular Online, “Latest Global, Handset, Base Station, & Regional Cellular Statistics,” Sep. 2002.
15. Emergin Expands FAA Installation of Emergin WirelessOffice,” Cellular Telecommunications & Internet Association, 6 Aug. 2002.
16. Mary Manning, “New Wireless System Improves Agencies’ Communications,” Las Vegas Sun, 13 June 2002.
17. Weblink Wireless, “Reliability of ReFLEX,” 2002.
18. Wireless Emergency Response Team, “Final Report for the September 11, 2001 New York City World Trade Center Terrorist Attack,” October 2001, p. 8.
19. Institute for Security Technology Studies at Dartmouth College, “The First Line of Defense: Tools and Technology Needs of America’s First Responders in the Aftermath of September 11, 2001,” 28 May 2002, draft, p. 19.
20. BWCS, “UK Emergency Services Voice Concerns Over Radio Systems in Face of September 11th Scale Disaster,” Cellular Telecommunications & Internet Association, 16 Sep. 2002.
21. Allan Angus and N. Ross Buckenham, “ReFLEX Wireless Data Technology,” 5 Sep. 2000.
22. Snaptrack, “An Introduction to Snaptrack Server-Aided GPS Technology,” 2002.


Source: Published in the ANSER Institute's Journal of Homeland Security.

Reprinted here with permission from the author and the publisher.

APRIL FOOL'S JOKE

From RCR Wireless: We’ve been had!

April 01, 2004 12:26 PM EST

LONDON—Officials for Virgin Mobile in the United Kingdom confirmed that the company’s announcement of a new Sony Ericsson phone for left-handed users was in fact an April Fool’s Day prank. The company said it had no plans for such a phone.

A Virgin Mobile spokeswoman said the prank went over well, with a variety of news outlets (including RCR Wireless News) picking up the fake story. The spokeswoman declined to comment on whether the cheeky British carrier had broken April Fool’s Day rules by putting out the fake news March 31 instead of April 1.

In its April Fool’s prank, Virgin said it would sell the Sony Ericsson LH-Z200 for about $220 starting this month. The carrier said the phone was exclusively designed for left-handed users. . .

Source: RCR Wireless News

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Both the Advisor II pager and the LS355 pager are available in POCSAG, UHF or VHF models and ship with a one-year standard warranty. As part of the continued support of these pagers, Motorola offers a two-year Express Service Plus program. This feature provides hardware repair coverage for two years beyond the standard one-year warranty for a total of three years of pager repair coverage. Both pagers are available through Motorola Authorized Resellers.

MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.

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Our System design and installation services integrate all the "boxes" and deliver fully operational one or two-way paging "system". We can also "tune-up" that existing paging system with our diagnostic and troubleshooting services to restore System performance that has deteriorated over time.

CONTACT
Advanced RF Communications, Inc.
301 Oak Street—Suite 2-46A
Quincy, IL 62301 USA
For further information please contact:
Fred Pakosta or Jim Neves
Telephone/Fax: 217-221-9500
E-mail: sales@advancedrf.biz
left arrow CLICK
Web: www.advancedrf.biz
left arrow CLICK

Need a good paging engineer?

Jason Loefer is looking for a job.

Atlanta Area

Download his resumé here.

Tell a friend about the newsletter.

— It's free —

authentium

Authentium's COMMAND Antivirus™

COMMAND Antivirus™ is used by leading education institutions, Fortune 500 companies and government agencies for one simple reason - it works. Based on the proven F-Prot engine and developed continuously over a period of more than ten years, COMMAND Antivirus™ deploys more easily, detects more viruses (and potential viruses), handles more file extensions, and returns fewer false positives than competing antivirus products.

Authentium's new representative for Mexico:

Enrique Llaca
Llacom, SA de CV
Mexico City
Telephone: 011 52 55 53734241

Enrique Llaca left arrow CLICK HERE TO E-MAIL

Advertise Hereprice reduced graphic

Your company's logo and product promotion can appear right here for 6 months. It only costs $500 for a full-size ad in 26 issues—that's $19.23 an issue. (6 month minimum run.)

Details about the various advertising plans can be read here. left arrow  CLICK HERE FOR MORE INFO

Wireless Telemetry

wireless watchman logo
Data CommunicationsLevel 1A basic ReFLEX transceiver, sending and receiving serial RS-232 ASCII data.
Telemetry Remote Monitoring and ControlLevel 2An enhanced ReFLEX transceiver, monitoring alarms from a remote site, and sending commands to the remote site.
Asset or Fleet TrackingLevel 3An enhanced ReFLEX transceiver, with the addition of a GPS module for the reporting of accurate locations to enable tracking.
Field Force AutomationLevel 4An enhanced ReFLEX transceiver, with the addition of a GPS module and a handheld computer terminal for full automation of field service activities all the way from the customer's location back to the service company's back office.
We can generally turn a specification into a prototype in two to four weeks. If you have an interesting application in mind, please give me a call so we can talk about it. ()
WANTEDWANTED

Thank you to all of Brad's readers who provided equipment and leads for my last want list.  I continue to search out and recreate early wireless e-mail systems from the 80s and 90s and am looking to acquire the following:

  • CE Software's QuickMail Server from, or prior to 1995 on any OS c/w documentation.
  • MobileVision server plug-in for QuickMail server  c/w documentation.
  • Working MOTOROLA MARCO with MobileVision client c/w user guide documentation.
  • Motorola AirMobile software.  Both client and server apps.
  • Working NEC D4 or D7 alphas on any band.   RS232/Printer interface.  Any user manuals or brochures.
  • Early Motorola ADVISOR PrintPals c/w Version 1.0 PC software and documentation for reading the  Advisor.
  • Complete IBM KDT based DCS terminals, documentation, user manuals, anything associated with the IBM KDT based DCS system.
  • MOTOROLA PAGER CARD the PCMCIA pager card from Motorola on any frequency.  Also looking for any documentation and software for the pager card.

If you have any of the above or a lead on same please contact us.

Cassel & Associates
E-mail:  paul@ve3sy.com
Phone: (519) 634-5139

aapc logo

AAPC’s Mission Statement Defines Purpose

  • Identifying issues of common concern to its members
  • Providing an effective forum for the discussion and progression of issues relating to the industry
  • Monitoring and addressing regulatory and legal matters as a unified organization
  • Providing research into and development of our industry and its current and prospective markets
  • Providing education and resources to address the challenges and trends affecting our operating environments
  • Encouraging and maintaining high standards of ethics and services
  • Championing the industry and representing paging carriers with a positive voice

Our industry must move forward together or we will perish individually. If you want to get involved, please click here. Come and join us! The AAPC "newsroom" is a great source of information. The AAPC also hosts the Paging Technical Committee site. There is a lot of good paging industry information here.

join aapc

Click on the logo above to get a membership application.

Zetron Simulcast System

High-speed simulcast paging with protocols such as POCSAG and FLEX™ requires microsecond accuracy to synchronize the transmission of digital paging signals.

zetron simulcast

Zetron's Simulcast System uses GPS timing information to ensure that the broadcasted transmissions between the nodes of the Simulcast System and associated transmitters are synchronized to very tight tolerances.

This system is ideal for public or private paging system operators that use multiple transmitters and wish to create new paging systems or to build out existing systems into new regions. For more information about Zetron's High Speed Simulcast Paging System, the Model 600 and Model 620, go to:

www.zetron.com/paging. left arrow CLICK HERE

CONTACT
Zetron, Inc.
P.O. Box 97004
Redmond, WA 98073-9704 USA
Tel: 425-820-6363
Fax: 425-820-7031
E-mail: zetron@zetron.com
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prism logo

Prism Message Gateway Systems
Modular and Configurable

Your Choice of Options

  • Radio Paging Terminals
  • Voicemail Systems
  • Email and Network Text Messaging Systems
  • Digital Trunk Switching Systems
  • Digital Trunk and Voicemail Concentrators
  • Remote Network Encoders
  • TNPP Network Routers

Popular Choice for Domestic and International

  • Commercial Paging Carriers
  • Private Paging Systems
  • Hospitals
  • Public Safety
  • Federal, State and Local Government
  • Industrial Paging
  • Energy Companies – Load Management

Logical Choice

  • Replace Outdated, UNLICENSED Paging Terminals
  • Eliminate Outrageously High Support Costs
  • Add New Paging System with ALL THE FEATURES
  • Provide Your Customers With Features They Want
  • Designed and Supported by Industry Experts

Go ahead… be choosy… choose Prism Systems International

CONTACT
Prism Systems International, Inc.
300 Colonial Center Parkway,
Suite 100
Roswell, Georgia 30076 USA
Telephone: 678-353-3366
Internet: www.prismpaging.com
E-mail: info@prismpaging.com

2004 las vegas booth
IWCE Las Vegas 2004

commtech wireless

MAXPage
It's like a Motorola PeopleFinder™ on Steroids!

MAXPage
More information

Commtech Wireless introduces MAXPage, a desktop paging terminal packed with features.

Alpha, Numeric, Tone, & Voice
MAXPage, from Commtech Wireless, is the ideal replacement for the Motorola PeopleFinder™. With its advanced features, it can be used with Alphanumeric, Numeric, Tone only, Coaster pagers as well as 2-tone voice pagers in countless applications.

Serial Interface
With the inclusion of a serial interface, MAXPage can interface with Comp, TAP, Scope™, Waveware & Tekk systems as well as Commtech's Wireless Callpoints.

Telephone Interface
Anyone can be given easy access to the MAXPage system through its telephone interface. Once the system is connected to a telephone port, anyone can pick up a telephone, dial the MAXPage unit and use the keypad on their phone to send messages to pagers. The telephone can also be used to transmit voice messages to 2-tone voice pagers.

Alarm Inputs
A powerful feature of MAXPage is its onboard alarms. The four, dry contact closure, onboard alarm inputs will automatically dispatch messages to pagers or groups when activated. Alarms not cleared within a configured time frame can activate a repeat message (escalation) to either the same pager/group or to an alternative pager/group.

Features*

  • 1000 Pager capacity
  • Selectable 2 or 4 watt transmitter
  • Reminder messages
  • Dual mode function keys - one touch messaging
  • 2-tone voice paging - from on-board mic or telephone
  • 4 alarm inputs
  • Voice prompted telephone paging
  • QWERTY keyboard interface (PS2)
  • Windows® interface for advanced features
  • Serial interface for Comp/TAP/Scope™/Waveware/Tekk
  • Coaster paging management system

*Some of the features listed are optional and are not supplied as standard

For more information, simply fill out the feedback form or contact us on the details below.

CONTACT
Mr. Zane Lewis
Commtech Wireless USA
6900 Philips Highway, Suite #26-27
Jacksonville, FL, 32216
Phone: 904-281-0073
Fax: 904-281-0074
E-mail: sales@commtechwireless.com
Web: www.commtechwireless.com

SPECIAL OFFER

The RIM 957 has a large, high-resolution display screen. This data-only handheld also offers:

RIM 957

rim 957

  • Integrated e-mail/organizer software
  • Intel 386 processor
  • 5 MB of memory
  • Large screen optimized for viewing of data
  • Was developed for Mobitex networks and operates on 900 MHz.

Wynn & Associates is offering a special discount on these RIM (data only) units to readers of this newsletter. Please call 301-292-3030 or e-mail and mention The Paging and Wireless Data Newsletter to receive this special offer.

isc ad 3-29-04

CONTACTS
Chris Kephart
888-645-7545
972-221-4528
ckephart@mckcom.com
left arrow CLICK
Ken Knapp
888-223-4028
217-221-0985
kknapp@4isctech.com
left arrow CLICK
Web: www.4isctech.com left arrow CLICK
SECOND TERM SUPPORTER
hark logo

Wireless Communication Solutions

Hark Systems has provided the wireless industry with innovative products for over 20 years. The Omega family of products continues that tradition.

The Omega Gateway performs the function of a TAP Concentrator, a TNPP Router, and an Internet Paging Gateway. This allows the paging operator with TAP and TNPP connections to their paging network to offer e-mail and Internet based paging services. Any message coming in via any supported protocol (SMTP, SNPP, TAP, TNPP, HTTP) can be converted to another protocol and sent. Pages can also be sent to e-mail boxes for safe keeping. Subscribers can log on with a web browser and view stored alpha messages. The TNPP router function has the most extensive routing and filtering capabilities in the market today. The Internet Gateway also has extensive anti-SPAM and other selective filtering options to protect your system. The Gateway is available as a turnkey system or software only.

The Omega Unified Messaging Platform gives you the competitive edge by offering the ability to bundle a variety of services that can include Voicemail, FAXmail and e-mail as part of customized subscriber packages. Subscribers can view faxes, listen to voicemails, and modify features using a common browser. System administration can also be performed remotely as well as locally. This robust set of features allows the system operator to build a profit center with low initial expense and expand as needed

hark messaging

CONTACT
Hark Systems, Inc.
2675 Lake Park Drive
N. Charleston, SC 29406
Tel: +1 800-367-4275
or 843-764-1560 ext. 8104
Fax: +1 843-764-3692
E-mail: leanne@harksystems.com
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Web: http://www.harksystems.com
left arrow CLICK
SECOND TERM SUPPORTER

Paging Technician

Mark Hood mehood@cox.net
Telephone: 757-588-0537

Paging Field Engineer/Electronic technician in the Hampton Roads, Virginia area.
Download resumé here. left arrow CLICK

CALL CENTER

contel poster

Please click on the image above for more information.

daviscomms usa

  • ISO 9001 - 2000 certified manufacturing facility.
  • THE High-Quality RF design and Contract Manufacturer of choice.
  • Do you have a product or product component that you would like to have manufactured?
  • Would you like to have us design and manufacture a product just for you?
  • Would you like to know firsthand that your contract manufacturer is one of the leading providers of service with the highest degree of quality in mind?

Daviscomms USA Inc. is your direct connection to Daviscomms (S) Pte Ltd., the leading pager manufacturer in the world with many years experience in Engineering, Design, and Manufacturing of highly-reliable, premium-quality FLEX and POCSAG Alphanumeric and Numeric pagers. Daviscomms offers unparalleled quality, features and functions. We perform our own stringent quality testing as well as certification by Underwriters Laboratories (UL) to meet all of their standards. All of our paging products meet FCC and IC Standards for use in the USA and Canada.

Our manufacturing facility, located in Malaysia, is a 40,000 square foot, state-of-the-art facility. Customers, globally, choose Daviscomms for our QUALITY, RELIABILITY, ON-TIME DELIVERY, COMPETITIVE PRICING and our TOTAL COMMITMENT to providing the best value for their needs.

bravo 600
Bravo 500
Side Mount Numeric
We offer full product support (ODM/OEM) for our worldwide customers, including a complete design center, research facilities, proto-typing, field services, contract manufacturing, commodity sourcing, and distribution.
In addition to both Numeric and Alphanumeric pagers, we have designed, engineered and manufactured 1-way Telemetry devices, paging receivers, 2-way paging (ReFLEX) telemetry devices, DECT phones/devices and PDA accessories.tmr w/bnc
TMR w/BNC
Telemetry

At Daviscomms, we are proud to provide our customers with end-to-end manufacturing solutions while delivering superior quality and support. Daviscomms is at the forefront of the industry with its commitment to leading-edge technology, cost-effective manufacturing and the highest degree of customer service.

Daviscomms delivers low cost, high volume manufacturing solutions to our customers. We help maximize time-to-market objectives while minimizing procurement, materials management, and manufacturing costs.

For information about our contract manufacturing services or our Bravo-branded line of numeric and alphanumeric pagers, please call Bob Popow, our Director of Operations for the Americas, 480-515-2344. (Scottsdale, Arizona) or visit our website www.daviscommsusa.com.

pci logo

Programming
Concepts, Inc.

Since 1979

RTS Wireless ADVX System
Support and Enhancements

Programming Concepts, Inc. provides authorized RTS ADVX Wireless Gateway Support & Enhancements. Our RTS lab includes source code control, development tools, and test beds for all deployed RTS systems. Call now to sign-up for our first class support of your aging RTS system. More info ...

PCI (www.programmingconcepts.com) has been in business for 24 years providing custom application programming for medium to large businesses. PCI's primary business segments include web enabled application development, financial industry systems, telephony (IVR, CTI, and Wireless), Secure Enterprise Instant Messaging System, Microsoft Customer Relationship Management (MS-CRM) Applications, and a wide variety of commercial applications.

Contact Sales sales@programmingconcepts.com
or 631-563-3800 x220.

DX Radio Systems

dx radio systems

DX Radio Systems, Inc. manufactures high quality, high specification type communications products. The following is a list of products that DX Radio Systems, Inc. manufactures or supplies as a single supplied product and can be included as part of a turnkey system:

  • Repeaters
  • Repeater Systems
  • Paging Transmitters
  • Paging Systems
  • LTR & MPT1327 Trunking Systems
  • MPT1327 Trunking Repeaters
  • SmarTrunk II Trunking Repeaters
  • Complete Trunking Systems
  • Airport Ground to Air Base Radios
  • Airport Ground to Air Systems
  • Rural Radiotelephone Link Systems
  • Antenna Systems
  • Combining Systems
  • Complete Turnkey Systems
  • Engineering & Installation of All Systems

Performance that is tough to find anywhere at a price you can afford.

CONTACT
DX Radio Systems, Inc.
10941 Pendleton Street
Sun Valley, California 91352-1522 USA
Telephone: 818-252-6700
Fax: 818-252-6711
E-mail: Info@DXRadioSystems.com
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Web: www.dxradiosystems.com
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WIRELESS NEWS

RIM shares rise after Good Technology settlement

Reuters, 03.29.04, 11:04 AM ET

TORONTO, March 29 (Reuters) - Research In Motion Ltd. <RIM.TO> shares rose almost 5 percent on Monday morning in the first day of trading since the maker of the BlackBerry e-mail device settled a series of lawsuits with privately held Good Technology.

The stock rose $4.22 to $93.90 on Nasdaq on volume of more than 2.7 million shares. In Toronto it rose C$4.95 to C$122.95 with about 143,000 shares changing hands.

Waterloo, Ontario-based RIM, whose BlackBerry wireless devices are popular among mobile workers, said it will get a lump sum settlement during the first quarter of fiscal 2005 as well as ongoing quarterly royalties.

Terms of the agreement were not disclosed. But analysts said it was positive that RIM had successfully ended a legal battle that began back in 2002.

"In our view the settlement further demonstrates RIM's ability to defend its intellectual patents and helps to maintain the high barriers to entry in its niche market (i.e. fend off potential competitors)," Scotia Capital analyst Gus Papageorgiou said in a note to clients on Monday.

"Although we have never really viewed the RIM-Good lawsuit as an overhang on the stock, we believe its absence removes one ... concern for investors."

Analysts said RIM's legal troubles are not fully over. It last year lost a U.S. patent case against a private company called NTP Inc. The ruling forced RIM to set aside a royalty of more than 8 percent on U.S. BlackBerry sales. RIM is appealing the NTP decision.

($1=$1.31 Canadian)

Source: Forbes.com


Danger Hiptop Voted Winning Wireless Widget By CTIA WIRELESS 2004 Attendees; All-in-one device one of the hottest on the CTIA exhibit floor

March 26, 2004

The masses have spoken and votes have been tallied! The Hiptop Communicator from Danger, Inc. has been chosen the Winning Wireless Widget by CTIA WIRELESS 2004 attendees. Voice, Internet, messaging and more is delivered on this compact yet comprehensive gadget.

Congratulations are in order to Danger, Inc. and the Hiptop Communicator, said Steve Largent, President & CEO of The Cellular Telecommunications & Internet Association (CTIA). This is a great example of high-power wireless convergence - in one sleek gadget you have all the features and services that used to require multiple devices. We look forward to seeing more great products from this company.

The Hiptop Communicator, marketed by T-Mobile as the Sidekick, features Internet access, email with attachment capabilities, instant messaging, complete organizer functions, gaming and shopping capabilities, digital camera, QWERTY keypad and much more. Attendees to CTIA WIRELESS 2004 selected their favorite wireless widget by sending text messages to WIDGT (94348) and casting their ballots.

Source: TMCnet.com

FEATURED ADVERTISERS SUPPORTING THE NEWSLETTER
TGA Technologies

tga ad

CONTACT
TGA Technologies, Inc.
100 Pinnacle Way, Suite 140
Norcross, Georgia 30071 USA
Tel: +1 770-441-2100
Fax: +1 770-449-7740
E-mail: sales@tga.com
left arrow CLICK HERE
Web: www.tga.com
left arrow CLICK HERE
SECOND TERM SUPPORTER

preferred logo

GL3000 Cards

  • RAM Cards, CPU’s, LCC, UOE, QVSB’s, T1s, DIDs, SIO, Drives, Almost any card you need—priced right.
  • TOWERS (NEW) Self supporting, Guyed, Monopoles, with all the hardware
  • Antenna Line Hanging kits, and misc hardware.

Transmitters

  • (12) Motorola Nucleus, 350W, VHF, Advanced Control
  • (2) Glenayre QT5994, 45W, 900 MHz Link TX, w/ Hot Standby
  • (1) Glenayre QT6994, 150W, 900 MHz Link TX.
  • (3) Glenayre QT4201, 25W Midband Link TX.
  • (15) Glenayre RL70XC, Midband Link RX.
  • (10) Glenayre GLT5340, 125W UHF TX.
  • (75) Motorola PURC 5000, UHF, 110W, ACB
  • (12) Glenayre GLT85/8600, 250/500W, 900 MHz w/C2000
  • (5) Micor PURC UHF, 250W Complete – (Make Offer)

Motorola PURC UHF RF Trays & UHF 110W PAs, tested and ready to ship. Motorola PURC Advanced Control Units, tested and ready to ship.

TOO MUCH TO LIST • CALL OR E-MAIL
Rick McMichael
888-429-4171

rmcm@preferredwireless.com left arrow
CLICK
Mark Dawson
972-467-8188

markd@preferredwireless.com left arrow
CLICK
SECOND TERM SUPPORTER
gtes logo
GTES Corporate
2736 Stein Hill Lane
Custer, WA 98240
Tel: 360-366-3888
Cel: 360-820-3888
russ.allen@gtesinc.com
GTES Sales
870 Mountclaire Drive
Cumming, GA 30041
Tel: 678-947-5649
Cel: 770-598-4442
tim.hall@gtesinc.com

www.gtesinc.com
Your Professional Services Partner


GTES is the only Glenayre authorized software support provider to the paging industry.

The GTES team consists of highly qualified and seasoned associates who were formerly a part of Glenayre's paging infrastructure support and engineering operations. We are poised and ready to "Partner" with you to ensure the viability of your network, reduce your long-term cost of ownership, and to provide future solutions for profitability. GTES will offer product sales, maintenance services, software development and product development to the wireless industry.


GTES SUITE OF PRODUCTS

GTES Partner Program
Software and/or Hardware Support Programs

Product Sales
Software and Hardware Sales

On-Site Services
Upgrades, Relocations, Repairs, Consolidations

Software Development
New features, application development

Product Training
GL3000, GL3100, GL3200, GL3300, N2000, C2000


CALL US TODAY FOR YOUR SUPPORT NEEDS

selective logo

Intelligent Paging & Mobile Data Hardware & Software

pdt 2000 image

Selective is a developer and manufacturer of highly innovative paging receiver/decoders and mobile data equipment. The PDT2000 Paging Data Terminal is a large display pager designed for desktop or in-vehicle mounting and is widely used by emergency services and in onsite paging systems for forklift dispatch etc. Our range of Paging Data devices and software products have multiple uses and capabilities including:

  • FLEX and POCSAG decoding
  • POCSAG encoding and transmitter control
  • Parallel printer output
  • Serial inputs & outputs
  • Relay control (1-256 or more)
  • PC interfacing and message management
  • Message interception & logging
  • Remote control
  • Cross band repeating & paging coverage infill
  • LED sign control
  • Remote printing etc.

selective products

Our mobile data equipment includes a range of Mobile Data Terminals (MDTs) which may be interfaced to a variety of wireless networks including trunked and conventional radio, GPRS & CDMA cellular, Mobitex etc. Automatic Vehicle Location (AVL) and GPS solutions, Dispatch & Messaging software.   We offer mobile communications dealers and systems integrators a "fast to market" job dispatch and job management capability.

Specialised local area paging systems, paging interception and message reprocessing software, field force automation and mobile dispatch solutions. We export worldwide.

CONTACT
Postal
Address:
Selective Communications Group
PO Box 8798
Symonds St.
Auckland, New Zealand
Street
Address:
3/2 Haultain St.
Eden Tce
Auckland, New Zealand
Web site:
E-mail:
www.selective.co.nz left arrow CLICK
info@selective.co.nz
left arrow CLICK
Phone:
Fax:
+64-9-3021142
+64-9-3021148
SECOND TERM SUPPORTER

I am an authorized Manufacturer Representative for Selective Communications. Please contact me directly for any additional information. left arrow CLICK HERE

selective booth
IWCE Las Vegas 2004

Paging Training Course

Specially designed course for sales, marketing, and administration personnel. Engineers will only be admitted with a note signed by their mothers, promising that they will just listen and not disrupt the class. (This is supposed to be funny.)

This is a one-day training course on paging that can be conducted at your place of business. Please take a look at the course outline to see if you think this might be beneficial in your employees: Paging training course outline.

Although it touches on several "technical" topics, it is definitely not a technical course. I used to teach the sales and marketing people at Motorola Paging and they appreciated an atmosphere where they could ask technical questions without being made to feel like a "dummy" and without getting a long convoluted overly-technical answer that left them more confused than before. A good learning environment is one that is "non-threatening."

Let me know if you would like to receive a quotation, or if you would like to have any additional information. left arrow CLICK

ucom logotriangles
ne paging logo

Satellite Uplinking Service
Affordable and Reliable

  • Own and operate our own satellite uplink
  • Provide the same reliable services to several other paging carriers with room for more
  • Lower than average industry costs
  • Completely redundant hardware
  • Access to knowledgeable technical staff 24/7

Glenayre Technical Support
Paging Terminals & Transmitters

  • Paging terminal upgrades, relocations, troubleshooting, emergency repair & training
  • Transmitter installation & maintenance
  • Experienced industry technicians and engineers
  • Satisfaction Guaranteed

Call or write today to learn more Alan Carle, Dir of Engineering 888 854 2697 x272 or

acarle@ucom.com

outr net logo

CUSTOM APPLICATIONS

outrnet custom apps If you see someone in the field (like salespeople, technicians, and delivery people) using paper forms, their company could probably save a pile of money, and get much better timeliness, accuracy and efficiency, by using converting to Outr.Net's Wireless Forms. Custom applications for as little as $995, delivered in just a few days.Outr.Net has a web page on Wireless Forms for Timeports at: http://www.outr.net/overnight_pw.htm left arrow Their latest newsletter is: "Business Development in Mobile Data" left arrow

Please call me so we can discuss your need or your idea. Or contact me by e-mail for additional information. left arrow CLICK

WI-FI NEWS

SBC Communications To Offer Wi-Fi Service In Thousands Of The UPS Store Locations Nationwide

Extensive deployment will unleash benefits of wireless broadband for mobile professionals

San Antonio, Texas, March 30, 2004

In one of the nation's largest commercial Wi-Fi hot spot deployments, SBC Communications Inc. (NYSE:SBC) today announced that its FreedomLinkSM Wi-Fi service will be made available at thousands of The UPS StoreTM locations in the United States. This innovative technology will also be offered in domestic Mail Boxes Etc.® stores, which are part of the UPS retail network. Adding FreedomLink to the array of business services provided by The UPS Store and Mail Boxes Etc. enhances the stores' roles as "branch offices" for mobile workers.

The FreedomLink service enables mobile professionals to use laptop computers and personal digital assistants (PDAs) to wirelessly connect to the Internet and corporate networks at speeds 50 to 100 times as fast as a dial-up connection. SBC companies, with support from Wayport Inc., will not only offer Wi-Fi connections, but also wired connections that let customers use the FreedomLink service even if their laptops are not Wi-Fi-enabled. The UPS Store and Mail Boxes Etc. locations are ideally suited for Wi-Fi connectivity since millions of mobile professionals rely on the centers for convenient access to business services such as printing, copying and shipping.

FreedomLink service will be available in more than 1,500 The UPS Store and Mail Boxes Etc. locations by year-end, with installations continuing through 2005. Moving forward, new domestic The UPS Store centers will also be equipped with the service. Currently, there are approximately 3,300 The UPS Store locations, and the total U.S. network is projected to reach 5,000 by 2007.

Source: SBC Press Release

UNTIL NEXT WEEK

At the IWCE show in Las Vegas last week, while I was speaking to a room full of people, I asked everyone who reads my newsletter to raise their hands. To my surprise and delight, almost everyone in the room raised his or her hand. No more than two or three people did not. I really appreciate very much the support that all of you have given me. I am talking about suggestions on content and layout, recommending the newsletter to your friends and co-workers, sending me articles, and even criticisms. It all has helped this newsletter to grow from a brief weekly e-mail to whatever it is now—an Internet Magazine and an industry forum for the exchange of ideas—I guess.

I don't know if you noticed, but I changed the name of the newsletter to "The Wireless Messaging Newsletter" from "The Paging and Wireless Data Newsletter." This change was made at the suggestion of a reader since a lot of people are prejudiced against the word pager. I haven't given up on paging, I am just trying to make it a little more palatable to everyone. (This is not a new concept!) If you have any suggestions about how we might make the newsletter better and increase the number of readers, please let me know. Until next week, remember it's not up to "them" to keep this business alive, it's up to you and me.


brad photo

With best regards,

brad's signature

Brad Dye
WIRELESS DATA CONSULTANT


animated logo
Voice:  
Fax:  
E–mail: brad@braddye.com
Web: Consulting and Job search page left arrow MAY I HELP YOU?
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Anyone wanting to help support The Wireless Messaging Newsletter can now do so by clicking on the PayPal DONATE button to the left.

FLEX, ReFLEX, FLEXsuite, and InFLEXion, are trademarks or registered trademarks of Motorola, Inc.
Si desea escribirme en español, puede hacerlo con toda confianza.

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