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AAPC Wireless Messaging News

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FRIDAY — DECEMBER 10, 2010 - ISSUE NO. 435

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Paging and Wireless Messaging Home Page image Newsletter Archive image Carrier Directory image Recommended Products and Services
Reference Papers Consulting Glossary of Terms Send an e-mail to Brad Dye

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Greetings Loyal Readers, and Friends of Wireless Messaging,


Well . . . the end of the year will be here soon. As a reminder to advertisers, please get your accounts caught up before the end of the year. The newsletter needs your support. This publication is supported by paid advertising and individual contributions. Just like public radio and public television. If you don't like it, don't read it. If you like it, please help support it.

This is a forum for the Wireless Text Messaging and Paging industries. Readers are encouraged to express opinions, submit articles, and to suggest changes or additions. There are no hidden agendas here, favoring one carrier over the other, or favoring one vendor over the other.

The American Association of Paging Carriers (AAPC) is the major national association dedicated to representing and advancing the paging industry.

The AAPC helps with the support of the newsletter and we enthusiastically support the AAPC and its members — without apology. The AAPC is our trade association and every paging carrier and every vendor should be an active member.

A list of current members and vendors is here.

Our membership application is here.

Through its counsel, AAPC monitors FCC activities and keeps AAPC members informed of FCC decisions and actions, which affect the paging industry. AAPC also participates as necessary in FCC rulemaking proceedings to protect and promote the interests of the paging industry as they may appear; and it interfaces on behalf of the paging industry with other participants in the communications and telecommunications industries.

Now on to more news and views.

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Wireless Messaging News
  • Emergency Radio Communications
  • Wireless Messaging
  • Critical Messaging
  • Telemetry
  • Paging
  • VoIP
  • Wi-Fi
  • WiMAX
  • Location-Based Services
wireless logo medium

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This is the AAPC's weekly newsletter about Wireless Messaging. You are receiving this because I believe you have requested it. This is not a SPAM. If you have received this message in error, or you are no longer interested in these topics, please click here, then click on "send" and you will be promptly removed from the mailing list.

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iland internet sulutions This newsletter is brought to you by the generous support of our advertisers and the courtesy of iland Internet Solutions Corporation. For more information about the web-hosting services available from iland Internet Solutions Corporation, please click on their logo to the left.

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A new issue of The Wireless Messaging Newsletter gets posted on the web each week. A notification goes out by e-mail to subscribers on most Fridays around noon central US time. The notification message has a link to the actual newsletter on the Internet. That way it doesn't fill up your incoming e-mail account.

There is no charge for subscription and there are no membership restrictions. Readers are a very select group of wireless industry professionals, and include the senior managers of many of the world's major Paging and Wireless Data companies. There is an even mix of operations managers, marketing people, and engineers — so I try to include items of interest to all three groups. It's all about staying up-to-date with business trends and technology. I regularly get readers' comments, so this newsletter has become a community forum for the Paging, and Wireless Data communities. You are welcome to contribute your ideas and opinions. Unless otherwise requested, all correspondence addressed to me is subject to publication in the newsletter and on my web site. I am very careful to protect the anonymity of those who request it.


Editorial Opinion pieces present the opinions of the author. They do not necessarily reflect the views of AAPC, its publisher, or its sponsors.

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Anyone wanting to help support The Wireless Messaging Newsletter can do so by clicking on the PayPal Donate button above.

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Newspapers generally cost 75¢ a copy and they hardly ever mention paging. If you receive some benefit from this publication maybe you would like to help support it financially? A donation of $25.00 would represent approximately 50¢ a copy for one year. If you are willing and able, please click on the PayPal Donate button above. No trees were harmed in the creation of this newsletter; however, several billion electrons were slightly inconvenienced.

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Brad Dye, Ron Mercer, Allan Angus, and Vic Jackson are friends and colleagues who work both together and independently, on wireline and wireless communications projects. Click here  for a summary of their qualifications and experience. They collaborate on consulting assignments, and share the work according to their individual expertise and their schedules.

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If you would like to have information about advertising in this newsletter, please click here.

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You are cordially invited to spend St. Patrick's Day with . . .


...the American Association of Paging Carriers (AAPC) and the European Mobile Messaging Association (EMMA) at the

Global Paging Summit

March 15 – 17, 2011
Hayfield Manor • Cork, Ireland

The Global Paging Summit will facilitate the development of strategic partnerships to foster business growth for AAPC/EMMA members and the global paging industry. The Hayfield Manor is a 5-star-estate hotel providing the finest accommodations and service in the heart of Cork City. Cork is situated in the Southwest coast of Ireland, and is the largest and most varied of the Irish counties. Cork City is the administrative centre of Cork County and is surrounded by the river Lee; north and south banks are connected by several bridges, adding to its character.

Registration is available at and includes a bus tour of Cork as well as a tasting/tour of Jameson Whiskey Distillery coupled with a five course meal and Irish entertainment on Wednesday, March 16.
aapc logo

gpc cork

Thanks to our Premier Vendor!

prism paging
Prism Paging

Thanks to our Silver Vendors!

Method Link, LLC
Unication USA

Thanks to our Bronze Vendors!

AAPC Executive Director
441 N. Crestwood Drive
Wilmington, NC 28405
Tel: 866-301-2272
AAPC Regulatory Affairs Office
Suite 250
2154 Wisconsin Avenue, NW
Washington, DC 20007-2280
Tel: 202-223-3772
Fax: 202-315-3587

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Advertiser Index

AAPC—American Association of Paging Carriers NOTIFYall
CVC Paging Paging & Wireless Network Planners LLC
Daviscomms Preferred Wireless
Easy Solutions Prism Paging
Hahntech-USA Ron Mercer
Hark Technologies UCOM Paging
HMCE, Inc. Unication USA
Ira Wiesenfeld, P.E. United Communications Corp.
Leavitt Communications WiPath Communications
Northeast Paging  

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• With Standard Two-year Warranty

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The New Alpha Legend +
Automatically Transitions From
Wideband Today to Narrowband Tomorrow


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Ira Wiesenfeld, P.E.

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Complete Technical Services For The Communications and Electronics Industries

Design • Installation • Maintenance • Training • Engineering • Licensing • Technical Assistance

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Ira Wiesenfeld, P.E.
Consulting Engineer
Registered Professional Engineer

Tel/Fax: 972-960-9336
Cell: 214-707-7711
7711 Scotia Dr.
Dallas, TX 75248-3112

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Ira Wiesenfeld, P.E.

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pat merkel ad left arrow Click to e-mail left arrow Paging Web Site
Joshua's Mission left arrow Helping Wounded Marines Homepage
Joshua's Mission left arrow Joshua's Mission Press Release

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Newsletter Supporter

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Newsletter Supporter

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cook paging

Newsletter Supporter

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notify all

NOTIFYall Group Text Messaging Service delivers your text message to an unlimited number of cell phones, pagers, PDAs, or e-mail on any service, anywhere, anytime!

learn more

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2-Way 4-Button Pager

  • ReFLEX™ v 2.7.5
  • DSP Technology
  • Industrial Grade



Telephone: 011-82-31-735-7592


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Paging & Wireless Network Planners

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R.H. (Ron) Mercer
217 First Street South
East Northport, NY 11731
ron mercer

Cell Phone: 631-786-9359

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Paging & Wireless Network Planners

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  • VoIP telephone access — eliminate interconnect expense
  • Call from anywhere — Prism SIP Gateway allows calls from PSTN and PBX
  • All the Features for Paging, Voicemail, Text-to-Pager, Wireless and DECT phones
  • Prism Inet, the new IP interface for TAP, TNPP, SNPP, SMTP — Industry standard message input
  • Direct Connect to NurseCall, Assisted Living, Aged Care, Remote Monitoring, Access Control Systems

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The tech brands you can trust

by Jeff Bertolucci, PC World Nov 29, 2010 1:05 pm

Editor’s Note: The following article is reprinted from

Device manufacturers spend billions each year on designing, marketing, and advertising their products. That's what they need to do to get you to the counter to buy.

But how many of them are willing to spend the money it takes to ensure that their products hold up after the sale has been made, and to service the product if it breaks?

Those are important questions for customers to ask before they buy—and the key questions of our annual Reliability and Service Survey. Each year we survey thousands of our readers to find out which hardware manufacturers have the best–and worst–product reliability and customer service and support.

This year's response was unprecedented: 79,000 of you rated the tech products you use. With such a large pool of survey data, we learned a great deal about the companies that make laptops, desktops, smartphones, HDTVs, cameras, and printers. Here's the mile-high view of what we found.

  • Put simply, products made by Apple, Asus, Brother, and Canon are typically reliable and well supported.
  • Products made by Dell and Hewlett-Packard often aren't, especially if you're a home user.
  • Laptops are slightly more reliable than before, and have fewer serious problems than desktops.
  • Business PC customers are generally more satisfied than their consumer counterparts.

And there's much, much more.

After you read this article, you may want to jump to PCWorld's Facebook page, where readers can add their own stories of product reliability and vendor service.

Winners and Losers

Apple once again smoked the competition in the desktop, notebook, and smartphone categories, winning high praise from customers in all reliability and service categories. The Macintosh and iPhone maker did so well that virtually all its scores were above average. Apple's only average scores were related to the company's deftness at replacing failed notebook components, and in two areas pertaining to serious problems with the iPhone, the latter perhaps stemming from the iPhone 4's well-publicized antenna issue that resulted in dropped calls for some users.

Asus did well in ratings among both desktop and laptop owners, though it is best known in North America for its low-cost netbooks. These mini-notebooks have often been the target of derision over the past two years, with critics calling them cheaply made and hard to use. While some netbooks may fit that description, our readers say that Asus portables are, in general, highly reliable.

Canon, which like Apple, is a perennial favorite of PCWorld readers, again rocked the printer and camera categories. It's not alone at the top, however. In our survey, Panasonic has surpassed Canon in camera reliability, and Brother is gaining popularity among printer users.

Panasonic, the biggest proponent of plasma HDTVs in a market increasingly dominated by LCD models, has a slight edge over LG and Sony. And smartphone users, in addition to praising the iPhone, are particularly happy with Verizon Wireless cell service and with handsets built by HTC. Research In Motion's BlackBerry phones, however, get low marks for ease of use.

Dell and HP, two of the tech industry's largest hardware manufacturers, disappointed us this year, particularly in desktops and laptops for home use and (in HP's case) printers. (We address these two companies' dismal showings below.)

Overall, it's clear that many reliability and service problems persist, including defective components that fail out of the box, as well as poorly trained customer service representatives who are incapable of departing from a script.

Golden Apple

Can Apple do no wrong? Indeed, 2010 was a remarkable year for the world's highest-valued tech company. In addition to unveiling the iPad, a touchscreen tablet that launched a new genre of mobile computing devices, Apple enjoyed record sales and profits. And now it's won the trifecta by smoking the competition in our reader poll.

IDC computer analyst Bob O'Donnell attributes Apple's popularity to the company's stylish, well-made computers and its easy-to-use operating system. "It's a combination of having high-quality hardware–you pay a premium for it–and a software experience that's more straightforward," he says. "And if you have fewer questions, you typically have fewer problems."

Apple is very good at offering extras too. "You have things like the Genius Bar at all the Apple stores. People literally walk in with their systems, and the [support] guy sits there and says, 'Oh, yeah, you've got to do this, this, and this,'" O'Donnell adds. "It gives you a warm, fuzzy feeling: 'They're taking care of me.' Nobody has anything close to that on the PC side."

Asus Ascends

The impressive showing by Asus caught our attention as well. This Taiwan-based manufacturer sells an assortment of desktops, such as its all-in-one EeeTop models, and full-size notebooks. But its Eee PC family of mini-notebooks "pioneered the whole netbook concept," according to ABI Research, and remains the company's claim to fame, at least in North America.

Our survey doesn't distinguish between netbooks and laptops, but industry analysts say that any distinction between those categories is irrelevant where reliability is concerned. According to ABI Research analyst Jeff Orr, "Netbooks are made by the same vendors on the same assembly lines as laptop computers. I am not seeing any significant quality differences between netbooks and laptops that use comparable materials. One could argue that lower-cost materials are being substituted, but again this is not being seen."

Asus shipped 396,000 portable PCs in the United States in the third quarter of 2010, and 201,000 of those were netbooks, according to technology industry research firm IDC. Netbooks may get a bad rap as shoddily built machines, but our survey results suggest this isn't the case–at least not with Asus gear.

Dell and HP: No More Excuses

Combined, Dell and HP ship nearly half of all PCs sold in the U.S. According to tech industry research firm IDC, HP had just over 24 percent of the American PC market and Dell owned 23 percent in the third quarter of 2010. (Apple and Acer placed a distant third and fourth, each holding 10-plus percent.)

Year after year, readers proclaim HP one of the biggest losers in our Reliability and Service Survey. In 2004, for instance, HP and its Compaq brand were rated last in desktops, and next to last in notebooks and digital cameras. (HP did well that year in printers, however.) The company improved in 2005, earning average grades overall, but then fizzled again in 2007, 2008, and 2009.

Dell's scorecard has varied over the years, but recent trends are troubling. Its second-to-last laptop ranking in 2009 (only HP did worse) shows a marked decline from 2004 and 2005.

Making Bank on Mediocre?

Interestingly, the perennial grumblings of Dell and HP customers haven't adversely impacted either company's bottom line. The assumption may be that because Dell and HP sell PCs at low margins in a tough market, they must minimize spending on support operations; yet HP's and Dell's revenue numbers from sales of PCs remain enviable.

Although Dell lost $4 million on its consumer business in the first half of 2010, the company made a total profit of $886 million during that time (that's 16 percent more than it made in the same period last year). Dell's lines for small and medium-size businesses accounted for much of its total profits: $636 million, a 34 percent increase from the first half of 2009.

Over at HP, the company's Personal Systems Group–which includes desktop and notebook PCs, workstations, and handheld devices–saw a year-over-year earnings increase of 18 percent to $1.46 billion for the nine-month period ending July 31, 2010, according to an HP filing with the Securities and Exchange Commission. The company's Imaging and Printing Group, which sells HP's home printers, had a 1.66 percent earnings boost to $3.19 billion in the same period.

Meanwhile, several of Dell and HP's smaller competitors have maintained high survey scores year after year, despite competing in the same cutthroat markets as the Big Two. Asus and Toshiba, which duke it out with Dell and HP in the ultra-competitive Windows laptop market, earned high marks from our readers this year.

That raises the question: If Dell and HP have a profitable business model–one that has enabled them to control half of the U.S. PC market–are they sufficiently motivated to improve their support operations?

They should be. PC and peripheral manufacturers sell in a crowded market, and a customer with an unpleasant support experience is soon a former customer.

HP officials we spoke with expressed surprise at its poor showing in PCWorld's Reliability and Service Survey. The company has shown improvement recently in similar surveys, they say, including one from the American Customer Satisfaction Index, a University of Michigan business school study based on customer evaluations of the quality of goods and services bought in the United States.

"We're not happy until all of our customers are happy," says HP customer service executive Cliff Wagner. "There's clearly a lot of work that we're continuing to do, and a lot of investments that we're doing."

Those investments include two new customer service and technical support centers in Conway, Arkansas, and Rio Rancho, New Mexico, Wagner says, although both facilities won't be fully staffed for at least two more years.

"We have not lost our focus on making sure that we're building customers for life," adds Jodi Schilling, vice president of HP customer support in North America. "We're continuing to make investments, not only in the support experience but also in product development."

If there's a glimmer of hope for HP, it's that users who bought machines within the last 12 months were much happier with the company's support of home desktops and notebooks. (Our one-year chart includes only survey respondents who have bought a PC or printer in the last 12 months.)

It's possible that HP's service and support operation devotes more resources to newer customers, resulting in higher satisfaction levels for this group.

Dell's 12-month results show little change, with home desktops and laptops that aren't particularly reliable, but with printers that are. Dell business laptops did get higher reliability grades on the one-year chart, but not enough to boost Dell's standing vis-à-vis the competition.

This year we separated Dell and HP business and home users in the laptop, desktop, and printer categories, in order to compare the satisfaction levels of the vendors' corporate and consumer customers. For a discussion of the results, see "2010 Reliability and Service: Laptops and Desktops."

It Takes Only One Frustrating Incident

IDC's O'Donnell points out that the home market is a challenge to support. But home users aren't simpletons either, and their frustrations are often born from bad support experiences rather than from self-inflicted slip-ups.

Dan Keller, a medical journalist in Glenside, Pennsylvania, bought an HP Pavilion desktop about three years ago. The CD drive faceplate arrived broken, and HP has yet to replace it, despite his many go-rounds with customer support, he says.

"It wasn't a run-of-the-mill problem, and they said, 'That part doesn't exist,'" Keller says with a laugh. "I said, 'Well, you're putting them on computers, they have to exist.'"

Despite the unresolved faceplate issue, Keller's desktop runs fine. But the frustrating support incident, combined with the poor keyboard layout and other design quirks of an HP laptop he bought recently from Costco (he has since returned it), has soured him on the vendor. "At this point, with two goofy machines, I think I would shy away from HP again," he says.

Survey Methodology

We surveyed more than 79,000 PCWorld readers who responded to online and print advertisements, as well as e-mail messages, about our survey. With the help of statistical consultant Ferd Britton, we analyzed which companies' results were reliably above or below the average of all responses pertaining to a certain product type.

It's important to note that our survey results don't necessarily represent the opinions of a given company's customers as a whole. And because our data comes only from PCWorld readers who chose to take the survey, our results don't necessarily reflect the opinions of PCWorld readers in general.

What the Measures Mean

PCWorld readers rated hardware vendors in six product categories: desktops; notebooks; cameras; HDTVs; printers; and smartphones. Each category (excluding smartphones) had 5 to 9 measurements, each ranking a vendor relative to its competitors. In each measure, we determined whether the vendor's score was significantly better (s), not significantly different (u), or significantly worse (t) than the average of its peers.

The five reliability measures spotlighted problems with such things as failed components (e.g., a notebook hard drive) or problems that occurred right away or "out of the box." Among those measurements are two that score our respondents' overall satisfaction with their vendors' hardware reliability and customer support.

If a vendor received fewer than 50 responses in a subsection, we discarded the results as statistically insignificant. This threshold prevented us from rating some smaller companies. The measurements in our smartphones category were a bit more comprehensive. We rated smartphone makers using on four reliability measurements and five ease-of-use measurements. For the wireless carriers that sell the smartphones, we measured five different aspects of their customer support, as well as two aspects of their network performance — wireless internet service quality and voice call quality.

Reliability Measures

Problems on arrival (all devices): Based on the percentage of survey respondents who reported any problem with the device out of the box.

Any significant problem (all devices): Based on the percentage of survey respondents who reported any problem at all during the product's lifetime.

Any failed component replaced (laptop and desktop PCs): Based on the percentage of survey respondents who reported replacing one or more original components because the components had failed.

Core component problem (laptop and desktop PCs): Based on the percentage of survey respondents who reported problems with the processor, motherboard, power supply, hard drive, system memory, or graphics board/chip at any time during the life of their laptop or desktop PC.

Severe problem (HDTVs, phones, cameras, and printers): Based on the percentage of survey respondents who reported a problem that rendered their device impossible to use.

Ease of use (HDTVs, phones, cameras, and printers): Based on the percentage of survey respondents who rated their device as extremely or very easy to use.

Overall satisfaction with reliability (all devices): Based on the owner's overall satisfaction with the reliability of the device.

Service Measures

Phone hold time: Based on the average time a product's owners waited on hold to speak to a phone support representative.

Average phone service rating: Based on a cumulative score derived from product owners' ratings of several aspects of their experience in phoning the company's technical support service. Among the factors considered were whether the information was easy to understand, and whether the support rep spoke clearly and knowledgeably.

In-person service rating (phones only): Based on a cumulative score derived from phone owners' ratings of several aspects of technical support received at a service provider's retail location. Among the factors considered were the ease of getting a representative's attention in the store, and the knowledge, fairness, and attitude of the rep.

Problem was never resolved: Based on the percentage of survey respondents who said the problem remained after they contacted the company's support service.

Service experience: Based on a cumulative score derived from product owners' responses to a series of questions focusing on 11 specific aspects of their experience with the company's service department.


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CVC Paging

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  • January 11, 1997—Telstar 401 suffers a short in the satellite circuitry—TOTAL LOSS May 19, 1998—Galaxy 4 control processor causes loss of fixed orbit—TOTAL LOSS September 19, 2003—Telstar 4 suffers loss of its primary power bus—TOTAL LOSS March 17, 2004—PAS-6 suffers loss of power—TOTAL LOSS
  • January 14, 2005—Intelsat 804 suffers electrical power system anomaly—TOTAL LOSS


Allow us to uplink your paging data to two separate satellites for complete redundancy! CVC owns and operates two separate earth stations and specializes in uplink services for paging carriers. Join our list of satisfied uplink customers.

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CVC Paging

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Critical Response Systems

Over 70% of first responders are volunteers
Without an alert, interoperability means nothing.

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With the M1501 Acknowledgement Pager and a SPARKGAP wireless data system, you know when your volunteers have been alerted, when they’ve read the message, and how they’re going to respond – all in the first minutes of an event. Only the M1501 delivers what agencies need – reliable, rugged, secure alerting with acknowledgement.

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  • Secondary Features Supporting Public Safety and Healthcare

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December 02, 2010 09:00 AM Eastern Time

Stony Brook University Medical Center Selects Amcom Software’s Pager Replacement and Smartphone Messaging Solution for 3,000 Staff Members

  • Stony Brook staff will use BlackBerry smartphones to receive all messages, reducing the need to carry a variety of devices
  • Amcom Mobile Connect will provide delivery confirmations and read receipts as well as integrate with Stony Brook’s contact center, on-call scheduling, and emergency notification systems to ensure communication accuracy and speed

MINNEAPOLIS—(BUSINESS WIRE)—Amcom Software, Inc. today announced that Stony Brook University Medical Center in Stony Brook, N.Y., has selected Amcom Mobile Connect for its pager replacement and smartphone messaging system. Stony Brook chose the Amcom solution because of its ability to manage a high volume of messages spanning 3,000 BlackBerry smartphones facility-wide. The medical center will also benefit from encrypted messages and full visibility and traceability of all message activity. This will include time and date stamps showing when messages are sent, delivered, and opened, as well as when responses are sent and the information contained in each response.

“We are confident the hospital’s clinical and administrative staffs will find great efficiency and ease of use in being able to leverage smartphones in the delivery of high-quality patient care.”

The Amcom Mobile Connect smartphone messaging solution will integrate with Stony Brook’s existing mission-critical solutions from Amcom. These are in use for the hospital contact center, emergency notification, on-call scheduling, and speech recognition. A fully integrated system means a single source of accurate contact information and on-call calendars will be accessed at all times to promote staff efficiency and patient safety. As an example, if contact center personnel need to notify a trauma team of an emergency, they can send a group notification message to the appropriate staff members’ smartphones just as they would pagers.

“We are pleased to work with Stony Brook as they strengthen their existing communications infrastructure with advanced smartphone messaging capabilities,” said Chris Heim, CEO, Amcom Software. “We are confident the hospital’s clinical and administrative staffs will find great efficiency and ease of use in being able to leverage smartphones in the delivery of high-quality patient care.”

About Stony Brook University Medical Center

Since it began providing care in 1980, Stony Brook University Medical Center staff has been committed to delivering excellence in patient care, research, education, and community service.

About Amcom Software

Amcom Software connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to You can also learn more about Amcom Mobile Connect in CEO Chris Heim’s mobility in healthcare blog.

Amcom Software News
Media Inquiries:
Ron Wenaas, +1 (612) 418-7077


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make your minitor II like new again



Flat rate repair for $55.00 per pager.

We manufacture Minitor II and III housings.

Call for pricing and availability.

We Sell: Accessories, Batteries, Chargers, Case Parts.

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BloostonLaw Telecom Update

Published by the Law Offices of Blooston, Mordkofsky, Dickens, Duffy & Prendergast, LLP

[Portions reproduced here with the firm's permission.]

   Vol. 13, No. 48 December 8, 2010   

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Carriers Must Notify Customers of “Do Not Call” Options By January 1

The FCC requires each wireline and wireless common carrier (including resellers) offering local exchange service to inform subscribers of the opportunity to provide notification to the Federal Trade Commission (FTC) that the subscriber objects to receiving telephone solicitations. The carrier must inform subscribers of (1) their right to give or revoke a notification of their objection to receiving telephone solicitations pursuant to the national “Do Not Call” database; and (2) the methods by which such rights may be exercised.

Beginning on January 1, 2004, and annually thereafter, such common carriers shall provide an annual notice, via an insert in the customer’s bill, to inform their subscribers of the opportunity to register or revoke registrations on the national Do Not Call database. BloostonLaw will provide clients with the wording for an appropriate notice upon request.

In addition, both wireline and wireless carriers must make a one-time notification, to any person or entity engaged in making telephone solicitations, of the national do-not-call requirements. At a minimum, such notification must include a citation to the relevant do-not-call provisions as set forth in Section 64.1200 of the FCC's rules and Section 310 of the Communications Act. Carriers must make reasonable efforts to comply with this requirement in the case of doubt as to whether a person or entity is in fact engaged in telephone solicitations. Again, BloostonLaw will provide clients with the wording for an appropriate notice upon request.

BloostonLaw contacts: Hal Mordkofsky, Ben Dickens, Gerry Duffy, and John Prendergast.

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Rep. Fred Upton (R-Mich.) will become Chairman of the House Energy and Commerce Committee when the new Congress convenes in January.

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  • FTC testifies on “Do Not Track” legislation.
  • Congress passes bill limiting scope of “Red Flag” rule.
  • Copps proposes “Public Value Test” for media.
  • FCC reschedules construction permit Auction 91 for April 27; imposes freeze.
  • FCC announces narrowband migration deadlines for 154-174 MHz and 421-512 MHz bands.

FTC Testifies On “Do Not Track” Legislation

Proposes Browser Setting So Consumers Can Make Choices About Online Tracking

The Federal Trade Commission (FTC) last week told Congress that while the Commission recognizes that consumers may benefit in certain ways from the practice of tracking consumers online to serve targeted advertising, the agency supports giving consumers a “Do Not Track” option because the practice is largely invisible to consumers, and they should have a simple, easy way to control it. The FTC proposes that Do Not Track would be a persistent setting on consumers’ Web browsers.

At first blush, “Do Not Track” appears to be compatible with the successful “Do Not Call” program (see box on this page). Clients may wish to follow the development of this proposal and offer their support.

David Vladeck, Director of the FTC’s Bureau of Consumer Protection, told the House Committee on Energy and Commerce Subcommittee on Commerce, Trade and Consumer Protection that the practice of tracking consumers’ activities online to target advertising, known as behavioral advertising, holds value for consumers because it supports content and services on the Web and delivers more personalized ads. He noted, however, that more transparency and consumer control regarding the practice are needed.

The testimony describes the FTC’s efforts to protect consumer privacy for 40 years through law enforcement, education, and policy initiatives. It also provides highlights from the FTC staff’s new report on consumer privacy, and proposes a framework to promote privacy, transparency, business innovation, and consumer choice.

The testimony states that while some in the industry have taken steps to improve consumer control of behavioral advertising, industry efforts have largely fallen short. Given the limitations of existing mechanisms, “the Commission supports a more uniform and comprehensive consumer choice mechanism for online behavioral advertising,” sometimes referred to as “Do Not Track.”

The most practical way to do that “would likely involve placing a setting similar to a persistent cookie on a consumer’s browser, and conveying that setting to sites that the browser visits, to signal whether or not the consumer wants to be tracked or receive targeted advertisements,” according to the testimony.

The testimony states that such a mechanism could be accomplished through legislation or potentially through robust, enforceable self-regulation. “If Congress chooses to enact legislation, the Commission urges Congress to consider several issues,” including:

  • It should not undermine the benefits online behavioral advertising provides consumers, including funding content and services;
  • Unlike the FTC’s Do Not Call Registry for telemarketers, it should not require a registry of unique identifiers; rather, the Commission recommends a browser-based mechanism;
  • It should consider an option that lets consumers choose to opt out completely or to choose certain types of advertising they wish to receive or data they are willing to have collected about them;
  • The mechanism should be simple, and easy to find and use; and
  • The FTC should be given Administrative Procedures Act rulemaking and the ability to fine violators to “provide a strong incentive for companies to comply with any legal requirements, helping to deter future violations.”

The Commission vote approving the testimony and its inclusion in the formal record was 4-1, with Commissioner William E. Kovacic dissenting.

BloostonLaw contacts: Hal Mordkofsky, Ben Dickens, Gerry Duffy, and John Prendergast.

Congress Passes Bill That Limits Scope Of FTC’s “Red Flag” Rule

The U.S. Senate and the House of Representatives recently passed the Red Flag Program Clarification Act of 2010 (S. 3987), which will go on to the White House to be signed into law. The Clarification Act, if ultimately signed into law, would effectively limit the scope of the Federal Trade Commission’s (FTC’s) Red Flag Rule, which is set to begin enforcement on December 31, 2010, by changing the definition of a “creditor” under the Fair and Accurate Credit Transactions Act. (See separate story under “Deadlines” for details on enforcement of Red Flag Rule.)

Under the existing Red Flag Rule, most service providers are classified as creditors because clients generally pay for service some time after those services are performed, rather than before. The Clarification Act, proposed by Sen. Mark Begich (D-Alaska), and Sen. John Thune (R-S.D.), would remove many small businesses from the scope of the Red Flag Rule entirely.

If signed into law, as expected, the Clarification Act would redefine a creditor as follows:

(i) Someone who obtains or uses consumer reports, directly or indirectly, in connection with a credit transaction;

(ii) Someone who furnishes information to consumer reporting agencies, as described in section 623, in connection with a credit transaction; or

(iii) Someone who advances funds to or on behalf of a person, based on an obligation of the person to repay the funds or repayable from specific property pledged by or on behalf of the person.

This would mean that companies which routinely check potential customers’ credit before opening accounts and providing service would not be exempted.

But the Act does not include a creditor that advances funds on behalf of a person for expenses incidental to a service provided by the creditor to that person; and includes any other type of creditor that offers or maintains accounts that are subject to a reasonably foreseeable risk of identity theft.

Sen. Begich said, “While this list isn't exclusive, many small businesses such as doctors’ and dentists’ offices, pharmacies, veterinary clinics, accounting offices, and other types of health care providers and other service providers were classified as “creditors'' because they sometimes let clients pay after they provide their services. This legislation makes clear that these small businesses should not be swept under the red flag rule in the future just because they allow payment to be deferred, when they don't offer or maintain accounts that pose a reasonably foreseeable risk of identity theft.”

Sen. John Thune said, “Under the legislation that Senator Begich and I are proposing, only a “creditor'' that regularly and in the ordinary course of its business obtains or uses consumer reports in connection with a credit transaction, furnishes information to consumer reporting agencies in connection with a credit transaction, or advances funds would be required to develop and implement a written identity theft prevention and detection program.”

Sen. Thune emphasized that, “the legislation makes clear that an advance of funds does not include a creditor's payment in advance for fees, materials, or services that are incidental to the creditor's ability to provide another service that a person initiated or requested, such as the advance payment of expert witness fees by a lawyer to support the representation of a client.”

The bill was passed by the Senate on November 30, 2010 and by the House of Representatives on December 7, 2010.

BloostonLaw contacts: Ben Dickens, Gerry Duffy, and Mary Sisak.

Copps Proposes “Public Value Test” For Media

In a speech last week to the Columbia University School of Journalism in New York, FCC Commissioner Michael Copps proposed that the Commission should impose a “Public Value Test” of every broadcast station at relicensing time. This should occur every four years, he said, “in lieu of the slam-dunk, no-questions-asked eight year renewals we dispense 100% of the time now.” Under Copps’ proposal, the FCC’s Public Value Test would include the following:

Meaningful Commitments to News and Public Affairs Programming. These would be quantifiable and not involve issues of content interference, according to Copps. Increasing the human and financial resources going into news would be one way to benchmark progress. Producing more local civic affairs programming would be another. The FCC’s current children’s programming requirements—the one remnant of public interest requirements still on the books—helped enhance kids’ programming. Now it is time to put news and information front-and-center. At election time, there should be heightened expectations for debates and issues-oriented programming. Those stations attaining certain benchmarks of progress could qualify for expedited handling of their license renewals.

Enhanced Disclosure. Requiring information about what programs a station airs allows viewers to judge whether their local station should be subsidized with free spectrum privileges, Copps said. It opens a window on a station’s performance. He said an enhanced disclosure proceeding has been before the Commission for two years. It may require some minor reworking but there is no reason not to complete this proceeding in the next 90 days.

Political Advertising Disclosure. When the accounting is completed, Copps said we will likely find that nearly $3 billion was spent on media advertising in the recent campaign cycle. But he noted that “we have no idea who really paid for this political carpet-bombing.” He said: “The FCC worries, legitimately, about the dangers of placing a bottle of Coke or a tube of toothpaste on an entertainment program without disclosing who paid for the product’s placement. Shouldn't we be even more concerned when unidentified groups with off-the-screen agendas attempt to buy election outcomes? I propose that the FCC quickly determine the extent of its current authority to compel release of what interests are paying for this flood of anonymous political advertising—and if we lack the tools we need to compel disclosure, let’s go ask for them.”

Reflecting Diversity. This is not the place for a disquisition on how poorly America’s minorities, women and other diversity groups are faring on our broadcast media, Copps said. “The fact that people of color own only about 3.6% of full-power commercial television stations pretty much documents the shortfall. Diversity goes to how groups are depicted in the media—too often stereotyped and caricatured—and to what roles minorities and women have in owning and managing media companies. The FCC’s Diversity Advisory Committee has spent years providing us with specific, targeted recommendations to correct this injustice. How sad it is that most of these recommendations have not been put to a Commission vote. It is time to right this awful wrong.”

Community Discovery. The FCC, back when stations were locally-owned and the license holder walked the town’s streets every day, required licensees to meet occasionally with their viewers and listeners to see if the programs being offered reflected the diverse interests and needs of the community,” Copps said. “Nowadays, when stations are so often owned by mega companies and absentee owners hundreds or even thousands of miles away—frequently by private equity firms totally unschooled in public interest media—we no longer ask licensees to take the public pulse. Diversity of programming suffers, minorities are ignored, and local self-expression becomes the exception. Here’s some good news: Community Discovery would not be difficult to do in this Internet age, when technology can so easily facilitate dialogue.”

Local and Independent Programming. The goal here is more localism in our program diet, more local news and information, and a lot less streamed-in homogenization and monotonous nationalized music at the expense of local and regional talent, Copps said. “We should be working toward a solution wherein a certain percentage of prime-time programming—I have suggested 25 percent—is locally or independently-produced,” he said. “Public Service Announcements should also be more localized and more of them aired in prime-time, too. And PEG channels—public, educational and government programming—deserve first-class treatment if we are to have a first class media.”

Public Safety. Every station, as a condition of license, must have a detailed, approved plan to go immediately on-air when disaster—nature-made or man-made—strikes, Copps said. “Stations, like government, have a solemn duty to protect the safety of the people. Preferably a station should be always staffed; if there are times when that is not possible, perhaps there are technology tools now that can fill in the gap and make the coverage instantaneous.”

BloostonLaw contacts: Hal Mordkofsky, Ben Dickens, Gerry Duffy, and John Prendergast.


FCC RESCHEDULES CONSTRUCTION PERMIT AUCTION 91 FOR APRIL 27; IMPOSES FREEZE: The FCC has announced a new start date and pre-auction deadlines for the upcoming auction of certain FM broadcast construction permits and has established the procedures and minimum opening bid amounts for the auction. This auction, which is designated as Auction 91, is now scheduled to start on April 27, 2011. Auction 91 will offer 144 construction permits in the FM broadcast service. The construction permits to be auctioned are for 144 new FM allotments, including 37 construction permits that were offered but not sold in Auction 79. These construction permits are for vacant FM allotments, reflecting FM channels assigned to the FM Table of Allotments. The FCC amended its original Public Notice to remove three construction permits in Tuba City, Ariz.; Union Gap, Wash.; and Ennis City Mont., that were not vacant and have been reserved for other applicant use. Other permits also have been adjusted.

The FCC also announced that it will not accept FM commercial and noncommercial educational (NCE) minor change applications during the Auction 91 Form 175 application filing window. This window will open on January 31, 2011, and close on February 10, 2011. The Media Bureau also announces a freeze, effective immediately, on the filing of applications proposing to modify the reference coordinates of any of the 144 vacant non-reserved band FM allotments scheduled for Auction 91, or petitions and counterproposals that propose a change in channel, class, community, or reference coordinates for any of the 144 vacant non-reserved band FM allotments scheduled for Auction 91. Any application, petition or counterproposal that either proposes any change to, or fails to fully protect an Auction 91 FM allotment, or preferred site coordinates specified in an applicant’s Form 175 application, will be dismissed. This freeze will automatically terminate the day after the filing deadline for Auction 91 long form applications. These temporary freezes are designed to avoid conflicts between the frozen filings and auction proposals, and promote a more certain and speedy auction process.

An Auction Tutorial is available (via Internet) January 31. Short-form applications (FCC Form 175) filing window opens January 31. Short-form Filing deadline is February 10. Upfront payments are due March 21. Mock Auction is April 25. Auction 91 begins April 27. BloostonLaw contacts: Hal Mordkofsky, John Prendergast, Richard Rubino, and Cary Mitchell.

FCC ANNOUNCES NARROWBAND MIGRATION DEADLINES FOR 150-174 MHz and 421-512 MHz BANDS: The FCC has issued a Public Notice to remind interested parties that the deadlines for private land mobile radio services in the 150-174 MHz and 421-512 MHz bands to migrate to narrowband (12.5 kHz or narrower) technology. Licensees and frequency coordinators should be aware of the following deadlines:

(1) Beginning January 1, 2011, the Commission will no longer accept applications for:

  • New wideband 25 kHz (i.e., operating with only one voice path per 25 kHz of spectrum) operations, and
  • Modification of existing wideband 25 kHz stations that expand the authorized interference contour (19 dBu VHF, 21 dBu UHF); and

(2) By January 1, 2013, Industrial/Business and Public Safety Radio Pool licensees must:

  • Operate on 12.5 kHz (11.25 kHz occupied bandwidth) or narrower channels, or
  • Employ a technology that achieves the narrowband equivalent of one channel per 12.5 kHz of channel bandwidth for voice and transmission rates of at least 4800 bits per second per 6.25 kHz for data systems operating with bandwidths greater than 12.5 kHz.

Equipment manufacturers should be aware that, beginning January 1, 2011, the Commission will no longer certify 150-174 MHz or 421-512 MHz band equipment capable of operating with only one voice path per 25 kHz of spectrum. Providers may manufacture and import previously-certified equipment with a 25 kHz mode until January 1, 2013. BloostonLaw contacts: Hal Mordkofsky, John Prendergast, and Richard Rubino.

FTC SHUTS DOWN CREDIT CARD ROBOCALLERS: At the Federal Trade Commission’s (FTC’s) request, a U.S. district court has approved a settlement shutting down two groups of Florida-based telemarketers that allegedly flooded consumers with misleading pre-recorded robocalls falsely promising to reduce their credit card interest rates. The FTC reached a settlement that permanently bans the two related operations from making robocalls and selling debt relief services. According to the FTC, JPM Accelerated Services and related defendants made thousands of illegal pre-recorded robocalls to consumers, identifying themselves only as “card services” and offering lower credit card interest rates. Consumers who pressed “1" after hearing the automated pitch were transferred to live telemarketers who falsely told consumers that JPM’s services would allow them to dramatically lower their credit card interest rates. The complaint alleged that the telemarketers charged an upfront fee typically ranging from $495 to $995, and promised consumers they would save thousands of dollars in a short period of time as a result of the lower interest rates, and that they would be able to pay off their debts faster. The defendants also falsely stated that if consumers did not save thousands of dollars from lowered interest rates, they would receive a full refund of the upfront fee. After collecting the fee from consumers, however, JPM allegedly failed to deliver the promised interest rate reductions and savings, and routinely refused to honor its money-back guarantee. The FTC complaint also charged the defendants with violating the Telemarketing Sales Rule by calling consumers on the Do Not Call Registry, blocking or “spoofing” caller ID, and making unlawful robocalls. The settlement orders also impose judgments of $5.9 million against defendants associated with JPM, and $3.2 million against six individual defendants associated with an affiliated operation called IXE Accelerated Financial Centers, LLC. The judgments represent the amount of money consumers lost through these robocall schemes. The judgments are suspended, based on the defendants’ inability to pay, but will become due if the defendants are found to have misrepresented their financial condition. Two of the defendants in the IXE operation, Ivan X. Estrella and Jaime Hawley, also are liable for an unsatisfied $75,000 judgment recently entered against them in a case brought by the Florida Attorney General. The Commission vote authorizing the consent orders settling the court action against the individual defendants was 5-0. The orders were filed in the U.S. District Court for Middle District of Florida, Orlando Division on November 9, 2010, against: 1) Ivan X. Estrella, Jamie M. Hawley, and Kimberly Nelson; and 2) Jeanie B. Robertson, Brooke Robertson, Alexander J. Dent, Micha S. Romano, Paul Pietrzak, and Ashley M. Westbrook. Estrella, Hawley, and Nelson worked with the IXE corporate defendants listed below. The rest of the individual defendants worked with the JPM corporate defendants. At the FTC’s request, the court also has dismissed the charges against Paige Dent. The court is reviewing the FTC’s request for a default judgment against the corporate defendants in this case, including the IXE corporate defendants (IXE Accelerated Financial Centers, LLC; and IXE Accelerated Services Inc.), and the JPM corporate defendants (JPM Accelerated Services Inc.; IXE Accelerated Service Centers Inc.; MGA Accelerated Services Inc.; World Class Savings Inc.; Accelerated Savings Inc.; and B&C Financial Group Inc.). The proposed default judgment includes monetary judgments of $3.2 million against the IXE corporations, based in Orlando, Florida, and $5.9 million against the JPM corporations, based in Melbourne, Florida.


VERIZON SAYS IT WILL OFFER NO-CONTRACT LTE PLAN OPTIONS: According to press reports, Verizon Wireless says it will offer no-contract Long Term Evolution (LTE) rate plan options in addition to its postpaid LTE pricing. Verizon said the carrier's no-contract LTE service will cost the same as its postpaid offering—the only difference being the cost of the carrier's LTE devices. The carrier will offer 5 GB of LTE data for $50 per month or 10 GB of data for $80 per month; both options will carry a $10 per GB overage charge. Verizon's two USB LTE modems—the LG VL600 and Pantech UML290—will cost $99.99 when subscribers sign a two-year contract. They will cost $250 in a month-to-month scenario. Verizon will launch its commercial LTE service in 38 markets and at more than 60 airports this month. The modems also will work on Verizon's 3G EVDO network. (The pricing plans, however, could change at some point in the future, Verizon said.) According to speed tests of the network conducted by PC Magazine, Verizon's LTE service offered a peak speed of 21 Mbps. At that speed, the publication noted, customers would burn through a 5 GB data allotment in 32 minutes. Verizon has said that its LTE network, even when fully-loaded, will deliver real-world downlink speeds of 5-12 Mbps and uplink speeds of 2-5 Mbps.

FCC RELEASES SURVEY ON BROADBAND SATISFACTION: The FCC’s April 2010 survey sought to understand people’s attitudes about their home broadband service. Specifically, the survey explored how people rate certain aspects of their Internet service, from installation and customer service to how understandable they find their bills. The survey found that broadband users report higher levels of satisfaction with the speed and reliability of their service than with the cost of their service. Here are the survey’s main findings related to satisfaction with service:

Most Internet users have a very good understanding of the information on their bills regarding how to contact customer service or the price they pay. However, when asked about the clarity of information on their bill about speed, restrictions on service, or fees for terminating service, few users find this information very clear.

  • 78% of Internet users find information on how to contact the company about a question about the bill or service very clear on their bill, with another 13% finding it somewhat clear.
  • 66% of Internet users say their bill is very clear about how much their monthly service charge is, with another 21% finding this information somewhat clear.
  • 31% of Internet users say their bills are very clear about whether there are restrictions on their use of Internet service, with another 13% finding it somewhat clear.
  • 25% of Internet users say their bill is very clear about how fast their connection speed is, with another 19% saying this information is somewhat clear.
  • 17% of Internet users say their bill is very clear about whether they would have to pay fees if they switched service, with 10% finding this somewhat clear.

A majority of broadband users are very satisfied with various dimensions of their service, but nearly one quarter express dissatisfaction with the price they pay.

  • 59% are very satisfied with the reliability of their service and 33% are somewhat satisfied.
  • 51% of broadband users are very satisfied with service overall and 42% are somewhat satisfied.
  • 50% of broadband users are very satisfied with the speed of their service and 41% are somewhat satisfied.
  • 49% are very satisfied with their broadband provider's customer service and 33% are somewhat satisfied.
  • 30% of broadband users are very satisfied with the cost of their service and 44% are somewhat satisfied.

With respect to cost of service, 23% of broadband users expressed dissatisfaction with what they pay per month, with 15% not too satisfied and 8% not at all satisfied.

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This newsletter is not intended to provide legal advice. Those interested in more information should contact the firm.

Source: Blooston, Mordkofsky, Dickens, Duffy and Prendergast, LLP For additional information, contact Hal Mordkofsky at 202-828-5520 or

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WiPath Communications

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Intelligent Solutions for Paging & Wireless Data

WiPath manufactures a wide range of highly unique and innovative hardware and software solutions in paging and mobile data for:

  • Emergency Mass Alert & Messaging Emergency Services Communications Utilities Job Management Telemetry and Remote Switching Fire House Automation
  • Load Shedding and Electrical Services Control

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  • FLEX & POCSAG Built-in POCSAG encoder Huge capcode capacity Parallel, 2 serial ports, 4 relays
  • Message & system monitoring

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welcom wipath

  • Variety of sizes Indoor/outdoor
  • Integrated paging receiver

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  • Highly programmable, off-air decoders Message Logging & remote control Multiple I/O combinations and capabilities
  • Network monitoring and alarm reporting

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  • Emergency Mass Alerting Remote telemetry switching & control Fire station automation PC interfacing and message management Paging software and customized solutions Message interception, filtering, redirection, printing & logging Cross band repeating, paging coverage infill, store and forward
  • Alarm interfaces, satellite linking, IP transmitters, on-site systems

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Mobile Data Terminals & Two Way Wireless  Solutions

mobile data terminal

radio interface

  • Fleet tracking, messaging, job processing, and field service management Automatic vehicle location (AVL), GPS
  • CDMA, GPRS, ReFLEX, conventional, and trunked radio interfaces

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WiPath Communications LLC
4845 Dumbbarton Court
Cumming, GA 30040
4845 Dumbbarton Court
Cumming, GA 30040
Web site: left arrow CLICK
E-mail: left arrow CLICK
Phone: 770-844-6218
Fax: 770-844-6574
WiPath Communications

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Preferred Wireless

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Terminals & Controllers:
2 GL3100 RF Director
3 Glenayre GLS2164 Satellite Receivers
1 GL3000L Complete w/Spares
Link Transmitters:
5 Glenayre GL C2100 Link Repeaters
1 Glenayre QT6994, 150W, 900 MHz Link TX
2 Glenayre QT4201, 25W Midband Link TX
1 Glenayre QT-6201, 100W Midband Link TX
3 Motorola 10W, 900 MHz Link TX (C35JZB6106)
2 Motorola 30W, Midband Link TX (C42JZB6106AC)
VHF Paging Transmitters
1 Motorola VHF PURC-5000 125W, ACB or TRC
8 Glenayre GLT8411, 250W, VHF TX
UHF Paging Transmitters:
24 Glenayre UHF GLT5340, 125W, DSP Exciter
3 Motorola PURC-5000 110W, TRC or ACB
3 Motorola PURC-5000 225W, ACB
900 MHz Paging Transmitters:
3 Glenayre GLT 8600, 500W
2 Glenayre GLT8200, 25W (NEW)
15 Glenayre GLT-8500, 250W, C2000, w/ or w/o I20
50 Glenayre GLT-8500 DSP Exciters
50 Glenayre GLT-8500 PAs
50 Glenayre GLT-8500 Power Supplies
Miscellaneous Equipment:
2 Glenayre Hot Standby Panels—Old Style
2 Glenayre Hot Standby Panels—New Style
1 Lengren Copper Screen Room, 6'X9'
25 Hennessy Outdoor Wall-Mount Enclosures, 24"x30"x12" deep
3 Chatsworth Aluminum Racks

left arrow CLICK HERE

Too Much To List • Call or E-Mail
Preferred Wireless
Rick McMichael
left arrow CLICK HERE
left arrow OR HERE

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Preferred Wireless

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EastWest Communications Inc.

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Media 1® live
by EastWest Communications Inc.

Real-time response to live events

spacer The audience may attend or view/listen to an event nationwide and respond in real time without requiring a computer — even respond while attending an event.

spacer Participate in sporting events, concerts, training programs or other programs to allow the producers to change the program based on audience participation.

Ed Lyda
P.O. Box 8488
The Woodlands, Texas 77387
Cell: 832-928-9538


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EastWest Communications Inc.

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Thursday, December 2nd, 2010 Viewpoint: Stacking up the social net business case

By Maarten Mes of one2many

The inexorable rise of social networking services such as Facebook and Twitter has put mobile phone operators between something of a rock and a hard place. Mobile social networking is not that profitable for operators and can have serious impacts on the performance of the overall network, but to ignore it is no longer an option.

So great is the desire to be able to log on to social networks while on the go, that the availability of such services on an operator’s network has become something of a deal-maker or breaker for subscribers.

Under strain
The delivery of such services has recently been put into question by the increased use of data capping by operators. The networks in use today are straining to cope with the huge capacity demands being made of them by users keen to consume a greater array of services. The situation has caused many operators to end ‘all you can eat’ data tariffs in an attempt to reduce the amount of data being carried over their networks.

Such moves, however, risk upsetting existing customers and can lead to customer churn. The ideal solution is to relieve the burden on the network while still providing access to a full range of services.

There are ways in which operators can continue to offer access to social network sites without overburdening the data channel and without needing to invest in additional technology. The first step is to replace SMS as the primary tool for status updates and inbound communications from a user’s network.

No business case
The issue for operators is that, delivered over SMS, the business case for mobile social networking does not stack up. If a user posts a Twitter message, for example, individual SMS messages need to be sent to all of that person’s ‘followers’, an inelegant and costly method. Operators, failing to see any revenue increase from offering these services are now considering how they can be restructured to ensure real return.

Cell broadcast can help them to do this. Cell broadcast technology, already built in to operator networks, offers a non-intrusive, real time service of distributing text messages and binary content to mobile handsets, specific to their current location. Cell broadcast is capable of broadcasting one single message to reach all mobile handsets in an area as small as one radio cell and as big as an entire country. Sending a message to millions of handsets takes a matter of seconds.

It thereby enables user-generated content to be broadcast with location relevance without the need to install costly GPS or LBS capabilities into the network. User content can moreover be sent to operators via a premium rate number, generating further revenue for the operator with each use. One received by the operator the content can be broadcast to all users in a given location signed up to a particular channel. This enables value-add applications such as dating, community and classified services.

Minimal impact
Importantly, cell broadcast has a minimal impact on the network. In addition to the fact that it can send a single message to millions of handsets with no additional capacity being used on the network, it also uses a separate and dedicated channel on the network. This means that using cell broadcast to carry social media interactions actually has a reductive effect on the amount of data being sent over the data channel of operators’ networks. This is due to the fact that all social media messaging would be removed from the data channel, freeing this up for other activities such as internet use and music downloads.

Cell broadcast is an ideal fit for micro-blogging and social network messaging. It enables all the location-aware services users require while at the same time reducing the cost of delivering these services for the operators. Most importantly it provides another means operators can use to reduce network congestion and ensure they can offer a high end user experience on all their data services.

Maarten Mes is managing director of one2many

Source: Smart Gorillas

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Easy Solutions

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easy solutions

Easy Solutions provides cost effective computer and wireless solutions at affordable prices. We can help in most any situation with your communications systems. We have many years of experience and a vast network of resources to support the industry, your system and an ever changing completive landscape.

  • We treat our customers like family. We don't just fix problems...
    • We recommend and implement better cost effective solutions.
    We are not just another vendor — We are a part of your team.
    • All the advantages of high priced full time employment without the cost.
  • We are not in the Technical Services business...
    • We are in the Customer Satisfaction business.

Experts in Paging Infrastructure
Glenayre, Motorola, Unipage, etc.
Excellent Service Contracts
Full Service—Beyond Factory Support
Contracts for Glenayre and other Systems starting at $100
Making systems More Reliable and MORE PROFITABLE for over 28 years.

Please see our web site for exciting solutions designed specifically for the Wireless Industry. We also maintain a diagnostic lab and provide important repair and replacement parts services for Motorola and Glenayre equipment. Call or e-mail us for more information.

Easy Solutions
3220 San Simeon Way
Plano, Texas 75023

Vaughan Bowden
Telephone: 972-898-1119
left arrow CLICK

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Easy Solutions

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Hark Technologies

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Wireless Communication Solutions

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USB Paging Encoder

paging encoder

  • Single channel up to eight zones
  • Connects to Linux computer via USB
  • Programmable timeouts and batch sizes
  • Supports 2-tone, 5/6-tone, POCSAG 512/1200/2400, GOLAY
  • Supports Tone Only, Voice, Numeric, and Alphanumeric
  • PURC or direct connect
  • Pictured version mounts in 5.25" drive bay
  • Other mounting options available
  • Available as a daughter board for our embedded Internet Paging Terminal (IPT)

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Paging Data Receiver (PDR)


  • Frequency agile - only one receiver to stock
  • USB or RS-232 interface
  • Two contact closures
  • End-user programmable w/o requiring special hardware
  • 16 capcodes
  • Eight contact closure version also available
  • Product customization available

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Other products

  • Please see our web site for other products including Internet Messaging Gateways, Unified Messaging Servers, test equipment, and Paging Terminals.
Hark Technologies
717 Old Trolley Rd Ste 6 #163
Summerville, SC 29485
Tel: 843-821-6888
Fax: 843-821-6894
E-mail: left arrow CLICK HERE

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Hark Technologies

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UCOM Paging

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satellite dish ucom logo

Satellite Uplink
As Low As

  • Data input speeds up to 38.4 Kbps Dial-in modem access for Admin Extremely reliable & secure
  • Hot standby up link components

Knowledgeable Tech Support 24/7

Contact Alan Carle Now!
1-888-854-2697 x272

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UCOM Paging

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its stil here


It's still here — the tried and true Motorola Alphamate 250. Now owned, supported, and available from Leavitt Communications. Call us for new or reconditioned units, parts, manuals, and repairs.

We also offer refurbished Alphamate 250’s, Alphamate IIs, the original Alphamate and new and refurbished pagers, pager repairs, pager parts and accessories. We are FULL SERVICE in Paging!

E-mail Phil Leavitt ( for pricing and delivery information or for a list of other available paging and two-way related equipment.

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Phil Leavitt

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7508 N. Red Ledge Dr.
Paradise Valley, AZ 85253

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Thanks for reading another issue of the Wireless Messaging News. Please recommend it to a friend or colleague. If you are a vendor, taking out an ad here would not only help the newsletter, but it would also show your commitment to our industry.

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Brad Dye
With best regards,

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Newsletter Editor


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Wireless Messaging News
Brad Dye, Editor
P.O. Box 266
Fairfield, IL 62837 USA

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Skype: braddye
Telephone: 618-599-7869

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